Eligibility Specialist-TANF

Heartland East; Bartow (WV); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

Domestic partner coverage

Retirement plan

Paid time off

Job summary

Heartland for Children in Bartow, FL is seeking a professional to determine TANF eligibility and manage related case processing within FSFN/CCWIS. The role includes GAP eligibility, mandatory documentation, and collaboration with finance and program staff.

The position requires a high school diploma or GED with 2 years of office experience; an Associate degree in social work is preferred. Proficiency in Word, Excel, and PowerPoint is expected for accurate case management.

Qualifications

• Associate degree preferred; HS diploma or GED required.
• Strong knowledge of TANF and Title IV-E eligibility.
• Experience with FSFN/CCWIS and MS Office suite.

Responsibilities

• Determine eligibility for TANF and handle re-determination.
• Process GAP and other related program eligibilities in FSFN/CCWIS.
• Generate and review FSFN/CCWIS reports and logs.
• Maintain audit-ready electronic case records and documentation.
• Scan, index, and store documents per retention standards.
• Collaborate with RevMax, Finance, and DCF staff to resolve issues.
• Provide cross-functional support and backup coverage.
• Coordinate monthly TANF redetermination packets and follow-ups.
• Monitor Medicaid-related adoption closures and youth aged 18 transitions.
• Support internal reviews, audits, and compliance inquiries.
• Stay updated on TANF, GAP, Medicaid and related policies.

Skills

TANF eligibility

GAP eligibility

MS Word

MS Excel

PowerPoint

Education

Associate degree in social work

Tools

FSFN/CCWIS

Job description

Applying For:

Job Summary:

This is a professional position responsible for determining eligibility for clients under the federally funded programs of Temporary Assistance for Needed Families (TANF).

Essential Functions:

• Establish and maintain a positive working relationship with HFC customers
• Process the initial case Temporary Assistance for Needy Families (TANF) eligibility and re-determination
• Process initial and redetermination eligibility determinations for Guardianship Assistance Program (GAP) cases within FSFN/CCWIS
• Generate, review, and analyze FSFN/CCWIS reports and Excel tracking logs to monitor case activity, program compliance, and performance outcomes.
• Maintain complete, accurate, and audit-ready electronic case records by timely uploading, organizing, and verifying supporting documentation within FSFN/CCWIS
• Ensure all case-related documents are scanned, indexed, and maintained in FSFN/CCWIS in accordance with record retention and documentation standards
• Conduct quality assurance reviews and resolve discrepancies identified between FSFN/CCWIS, financial systems, and supporting databases
• Collaborate with RevMax, Finance, CMO, and DCF staff to obtain required information, resolve eligibility issues, and ensure accurate case processing
• Provide cross-functional support and backup coverage for unit staff to maintain continuity of operations and timely service delivery
• Coordinate the monthly distribution of Adoption TANF redetermination packets, including required notices, forms, follow-up reminders, and tracking of responses from adoptive parents
• Monitor and process Medicaid-related adoption closures in FSFN/CCWIS and facilitating closure of adoption Medicaid cases for youth reaching age 18
• Retrieve, organize, and provide documentation requested for internal reviews, state audits, federal monitoring activities, and other compliance-related inquiries
• Maintain knowledge of TANF, GAP, Medicaid, child welfare, and related eligibility policies, procedures, and system updates through ongoing training and professional development
• Identify process improvement opportunities and communicate recommendations to supervisor to enhance efficiency, accuracy, and compliance
• Perform special projects as assigned

Qualifications:

HS Grad or GED required. Associate’s degree in social work or related field preferred. Two years of office experience required. Experience working within the child welfare system preferred. Strong knowledge of Title IV-E and TANF eligibility determination. Working knowledge of Microsoft Word, Excel and PowerPoint.

Benefits:

We offer excellent benefits package with tuition assistance, domestic partner coverage, retirement & generous paid time off.

Salary: $44K

Additional Information:

Drug free workplace. Drug testing required. EOE/M/F/D/V.

Essential Functions:

• Establish and maintain a positive working relationship with HFC customers
• Process the initial case Temporary Assistance for Needy Families (TANF) eligibility and re-determination
• Process initial and redetermination eligibility determinations for Guardianship Assistance Program (GAP) cases within FSFN/CCWIS
• Generate, review, and analyze FSFN/CCWIS reports and Excel tracking logs to monitor case activity, program compliance, and performance outcomes.
• Maintain complete, accurate, and audit-ready electronic case records by timely uploading, organizing, and verifying supporting documentation within FSFN/CCWIS
• Ensure all case-related documents are scanned, indexed, and maintained in FSFN/CCWIS in accordance with record retention and documentation standards
• Conduct quality assurance reviews and resolve discrepancies identified between FSFN/CCWIS, financial systems, and supporting databases
• Collaborate with RevMax, Finance, CMO, and DCF staff to obtain required information, resolve eligibility issues, and ensure accurate case processing
• Provide cross-functional support and backup coverage for unit staff to maintain continuity of operations and timely service delivery
• Coordinate the monthly distribution of Adoption TANF redetermination packets, including required notices, forms, follow-up reminders, and tracking of responses from adoptive parents
• Monitor and process Medicaid-related adoption closures in FSFN/CCWIS and facilitating closure of adoption Medicaid cases for youth reaching age 18
• Retrieve, organize, and provide documentation requested for internal reviews, state audits, federal monitoring activities, and other compliance-related inquiries
• Maintain knowledge of TANF, GAP, Medicaid, child welfare, and related eligibility policies, procedures, and system updates through ongoing training and professional development
• Identify process improvement opportunities and communicate recommendations to supervisor to enhance efficiency, accuracy, and compliance
• Perform special projects as assigned

Additional Information:

Drug free workplace. Drug testing required. EOE/M/F/D/V.

Heartland for Children (HFC) does not discriminate in employment opportunities or practices based on disability, race, color, religion, sex, national origin, age, marital status, or any category protected by law. HFC will make reasonable accommodations for qualified individuals with known disabilities unless doing so creates an undue hardship for the organization.

Heartland for Children is a community-based care lead agency contracted with the Department of Children and Families.

© 2024 Heartland for Children. All rights reserved.

1239 E. Main Street Bartow, Florida 33830

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