Provider Payments Coordinator

Child Care Group; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

ChildCareGroup is seeking a Provider Payments Coordinator to analyze childcare provider payments, generate reports, and resolve payment issues in a timely, compliant manner. You will collaborate with Finance and Attendance staff to correct errors and ensure accurate disbursements.

The role requires a High School Diploma or GED, with preferred Associate or Bachelor's degree, strong communication skills, and proficiency in Excel/Office.

Qualifications

• High School Diploma or GED required; Associate or Bachelor's degree preferred.
• Excellent communication and ability to work effectively with individuals at all levels.
• Proficient in Microsoft Office suite (Excel, Word, Outlook, Teams, SharePoint).
• Bilingual English/Spanish language skills preferred.

Responsibilities

• Analyze and review provider payments for accuracy and compliance.
• Coordinate with Manager, Finance staff to ensure corrections are completed before finalizing payments.
• Respond to questions from Attendance and Payment staff regarding processes and policies.
• Serve as frontline contact for escalated calls and assist customers professionally.
• Assist with processing corrections and act as backup for payments in the Manager’s absence.

Skills

Communication skills

Multitasking

Detail-oriented

Bilingual English/Spanish

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

Excel

Word

Outlook

Teams

SharePoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Provider Payments Coordinator

2 days ago Requisition ID: 2103

OUR CORE VALUES: THE CCG SPIRIT

SERVICE - Lead with a servant's heart

PROFESSIONALISM - Perform our best every day

INTEGRITY - Do what is right

RESPECT - Treat each other the way we wish to be treated

TEAMWORK - Communicate and collaborate to achieve our goals

Summary of Position

Founded in 1901, ChildCareGroup's (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families.

The Provider Payments Coordinator works within Child Care Assistance, a ChildCareGroup program that manages financial scholarships for working parents and supports quality initiatives that improve early education for children throughout Dallas, Jefferson, Hardin, and Orange counties in Texas. This position reviews child care provider payments, generates payment reports, analyzes payment activity to identify errors or issues requiring correction, approves corrections to issue additional payments or recover overpayments and tracks adjustments to ensure timely completion and compliance with program guidelines.

Lead Responsibilities and Essential Job Functions

• Perform analysis of payments file in authorized status to identify net negative payments, incorrect program codes, providers not set up for payment in CCG's accounting software, and other issues in need of correction prior to payments being finalized.
• Coordinate with Manager, team, and Finance staff to ensure corrections are completed prior to payments being finalized. Track corrections that are to be made over multiple payment periods to ensure all funds are recovered.
• Research complex payment issues, ask clarifying questions to fully understand the need or concern, provide education and solutions, and interpret and communicate state and local policies and procedures clearly and effectively.
• Provide support and respond to questions from Attendance and Payment staff regarding work processes, policies, and procedures.
• Serve as the first point of contact for escalated calls; de-escalate concerns, provide assistance, and resolve issues for customers requesting management support. Handle all calls in a professional and welcoming manner.
• Assist with processing corrections to provider payments.
• Serve as backup for processing provider payments in the Manager’s absence.
• Assist with special projects and perform other duties as assigned.

General Responsibilities and Essential Job Functions

• Assist customers by phone, email, and in person in a prompt, courteous, and professional manner.
• Provide technical assistance by phone, email, and in person regarding program requirements and child care provider payments.
• Problem-solve and communicate across departments to answer questions and resolve payment issues.
• Review state system reports for payments and enter work items in the case management system for needed corrections.
• Move payments from approved status to authorized status after initial reviews are completed.
• Contact child care providers regarding payment errors or adjustments, request additional documentation as needed, and thoroughly document adjustments in the state system.

Education and Experience

• High School Diploma or GED required. Associate or bachelor's degree preferred.
• Ability to handle multiple tasks concurrently and prioritize work.
• Excellent communication skills and the ability to work effectively with individuals at all levels.
• Intermediate proficiency in computer applications and Microsoft programs, including Excel, Word, Outlook, Teams, and SharePoint, is required.
• Strong attention to detail.
• Ability to work well under pressure and meet deadlines as required.
• Bilingual English/Spanish language skills, oral and written, preferred.
• Unquestioned integrity and commitment to upholding ChildCareGroup's mission, vision, and core values.

Equipment

• Computer, telephone headset, scanner, and standard office equipment

Travel and Compliance

• Must have a valid driver's license, if applicable.
• Driving record must comply with CCG's automobile insurance carrier requirements.
• Must maintain liability insurance coverage and reliable personal transportation.
• Ability to travel locally or out of town, as required.
• Mileage reimbursement is provided when applicable.
• Must successfully meet all compliance background check requirements for federal funding throughout employment.

Physical Demands

• Work requires normal physical effort, with minimal lifting of items weighing 25 pounds or less.
• Manual dexterity and coordination.

ChildCareGroup is an Equal Opportunity/Affirmative Action employer.