Eligibility Specialist I — Early Learning Access

Bay County Chamber of Commerce; Early (TX); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan

Flexible spending accounts (FSA)

Company-paid life insurance and short‑

Paid time off (PTO)

Company-paid holidays

Incentive bonus program

Job summary

Early Learning Coalition of Northwest Florida is seeking an Eligibility Specialist I to join the Operations Team. The role focuses on reviewing applications and documentation to determine family eligibility for early learning programs in adherence to state guidelines.

The successful candidate will be organized, detail-oriented, and capable of handling multiple cases in a fast-paced environment while maintaining accuracy and compliance with program policies.

Qualifications

• Associate degree or equivalent is required or preferred.
• 2+ years in eligibility determination, case management, social services, or public assistance preferred.
• HS diploma or equivalent with 2 years of experience acceptable.
• Strong analytical and organizational skills for reviewing documentation and determinations.
• Excellent written and verbal communication skills.
• Proficiency with database systems, data entry, and MS Office applications.

Responsibilities

• Provide high-quality customer service to families through eligibility and enrollment.
• Review and verify documentation to determine family eligibility for the School Readiness program.
• Calculate household income and determine parent co-payments and billing groups.
• Maintain clear case notes for each client file for compliance and audit readiness.
• Utilize the Coalition’s databases to complete eligibility determinations, enrollments, and case management.
• Monitor the School Readiness Wait List and notify families as funding becomes available.
• Process VPK registrations, enrollments, and transfers for eligible children.
• Review uploaded documents to confirm eligibility requirements (address, income, birth certificates, IDs).
• Compile and report family services, eligibility, and enrollment data within deadlines.
• Process referrals and communicate with families, employers, childcare providers, and partners via phone or email.
• Provide guidance to families on program requirements and refer to CCR&R when needed.
• Maintain confidentiality and comply with all policies and regulations.

Skills

Attention to detail

Customer service

Analytical skills

Communication

Data entry

Education

Associate degree or equivalent

HS diploma with 2 years experience

Tools

MS Office

Job description

Early Learning Coalition of Northwest Florida is seeking an Eligibility Specialist I to join the Operations Team. The role focuses on reviewing applications and documentation to determine family eligibility for early learning programs in adherence to state guidelines.

The successful candidate will be organized, detail-oriented, and capable of handling multiple cases in a fast-paced environment while maintaining accuracy and compliance with program policies.