School Readiness Eligibility Specialist I

Bay County Chamber of Commerce, Inc.; Panama City (FL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health and dental insurance

Flexible spending accounts

Life insurance

Short-term disability

Paid time off

Company-paid holidays

Bonus program

Job summary

Early Learning Coalition of Northwest Florida is seeking an Eligibility Specialist I to support the Operations Team. This role reviews applications and documents to determine family eligibility for state early learning programs, ensuring compliance and accurate data entry.

The ideal candidate is organized, detail-oriented, and capable of handling multiple cases in a fast-paced environment while maintaining high-quality customer service and program integrity.

Qualifications

• Associate degree or equivalent professional experience.
• 2+ years in eligibility determination or related social services work.
• HS diploma with 2+ years of relevant experience acceptable.

Responsibilities

• Assist families through eligibility and enrollment processes.
• Review and verify documentation to determine eligibility for School Readiness program.
• Calculate household income and determine co-payments and billing groups.
• Maintain clear case notes for each client file for compliance and audit readiness.
• Use database systems to complete determinations, enrollments, and case management.
• Manage School Readiness Wait List and inform families as funding becomes available.
• Process VPK registrations, enrollments, and transfers for eligible children.
• Review uploaded proofs such as address, income verification, birth certificates, schedules, and IDs to confirm eligibility.
• Compile and report family services and enrollment data within required timeframes.
• Communicate with families, employers, childcare providers, and partners via phone or email.
• Refer families to CCR&R services when needed.
• Maintain confidentiality and comply with policies and state regulations.

Skills

Customer service

Eligibility determinations

Analytical skills

Attention to detail

Documentation review

Data entry

Communication skills

Education

Associate degree or equivalent

Tools

Database systems

Microsoft Office

E-Verify

Job description

Early Learning Coalition of Northwest Florida is seeking an Eligibility Specialist I to support the Operations Team. This role reviews applications and documents to determine family eligibility for state early learning programs, ensuring compliance and accurate data entry.

The ideal candidate is organized, detail-oriented, and capable of handling multiple cases in a fast-paced environment while maintaining high-quality customer service and program integrity.