Eligibility Specialist I (Bilingual Spanish Required)

Savista; Mesquite, Northern (TX, KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Wealth benefits

PTO

Career development

Wellness benefits

Employee discounts

Job summary

Savista is seeking an Eligibility Specialist I to assist patients at Dallas Regional Medical Center in Mesquite, TX with financial assistance applications. You will meet patients, assess eligibility for Medicaid, Medicare, disability, and charity care, and guide them through the process with empathy.

Requirements include a high school diploma or GED, English and Spanish proficiency, and 1+ year in a customer-facing role. Join a mission-driven team improving patient access to care.

Qualifications

• High school diploma or GED.
• Proficiency in English and Spanish.
• 1+ years in a customer-facing role.
• Basic knowledge of Medicaid, Medicare, and state/federal assistance.
• Strong organizational skills and ability to multitask.
• Tech savvy with multiple software systems.
• Ability to explain complex information clearly and empathetically.
• Dependable, solution-oriented, collaborative.
• Reliable transportation and valid driver’s license.

Responsibilities

• Serve as a patient advocate, meeting with patients in person to assess eligibility.
• Engage patients via phone outreach to facilitate screenings and documentation.
• Guide patients through applications for Medicaid, Medicare, disability, and charity care.
• Collaborate across teams to liaise with hospital staff and agencies.
• Manage a high caseload, meet deadlines, and maintain productivity and quality.
• Explain financial responsibilities and assistance options clearly.
• Maintain confidential records in HIPAA-compliant systems.
• Use multiple systems to document, track, and report patient information.
• Support operational needs, including staffing coverage at nearby locations.
• Complete special projects as assigned.

Skills

Bilingual English/Spanish

Customer-facing experience

Multitasking

Tech savvy

Empathetic communication

Attention to detail

Education

High school diploma or GED

Job description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).**Job Title:** Eligibility Specialist 1**Employment Type:** Full-Time, non-exempt**Pay Range:**$19.00-$22.00 per hour\\***Work Schedule:** Sunday, 8:00am-4:30pm / Monday-Thursday 10:00am-6:30pm*(Schedule flexibility required to meet business needs)* **Primary Work Location(s):** Dallas Regional Medical Center – 1011 North Galloway Ave. Mesquite, Texas 75149**Additional Work Location(s):** Dallas Medical Center – 7 Medical Parkway, Farmers Branch, Texas 75234**Why You’ll Love This Role:**As an Eligibility Specialist I, you’ll get to ***make a difference in patients’ lives every day***! You will be a lifeline for patients navigating some of the most stressful moments of their healthcare journey. In this role, you’ll meet directly with patients and families, listen to their stories, and help them access financial assistance programs that can remove barriers to receiving essential medical care.You’ll use your compassion, communication skills, and problem‐solving abilities to guide patients’ step‐by‐step through applications for Medicaid, Medicare, disability, and hospital charity programs. Every interaction you have helps someone understand their options, feel supported, and move forward with confidence.If you’re motivated by meaningful, people‐centered work – and you want a role where your efforts make a clear and immediate difference – this position offers the opportunity to build relationships, grow your skills, and positively impact patient lives every day.**What You’ll Do:*** **Serve as a patient advocate**, meeting with patients in-person at bedside, to assess eligibility for financial assistance programs.* **Engage patients via phone outreach** to facilitate their cooperation and support the completion of required screenings and documentation.* **Guide patients through complex** **application processes** for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.* **Collaborate and build relationships across teams**, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.* **Manage a high case load effectively**, prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations (KPIs).* **Communicate with clarity and empathy**, explaining financial responsibilities and assistance options in ways that patients can understand.* **Maintain accurate and confidential records**, ensuring compliance with HIPAA and organizational policies.* **Use multiple systems and tools** to document, track, and report on patient information.* **Support operational needs**, including providing limited staffing coverage at nearby hospital locations as needed.* Complete special projects, as assigned.**What We’re Looking For:*** High school diploma or GED* **Proficiency in English and Spanish*** **1+ years of experience in a customer-facing role** (financial counseling, healthcare, social services, or similar environments preferred).* **Basic knowledge of state and federal assistance programs** such as Medicaid, Medicare, and Social Security Disability.* **Strong organizational skills with the ability to handle multiple** **priorities** and maintain accuracy and attention to detail.* **Tech savvy** with ability to efficiently manage and navigate multiple software systems, applications, and platforms simultaneously.* **Ability to explain complex information** clearly and empathetically* **Comfort working in fast-paced environments** with changing priorities* **Genuine care for patients’ needs and concerns** with ability to establish a rapport with patients through empathetic communication.* **Dependable, solution-oriented professional, who collaborates effectively** with patients, hospital partners, and internal teams and colleagues* Reliable transportation and a valid driver’s license.* Occasional local travel may be required based on operational needs.**What We Offer:*** **Comprehensive benefits:** medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance* **Wealth benefits:** 401(k) with company match, company HSA contributions, and access to certified financial planners* **Generous paid time off:** 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program* **Learning & career development:** premium LinkedIn Learning access and our SOAR development program* **Wellness benefits:** free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources* **Employee discounts:** Perk Spot, discounted cell‐phone plans through Previ, and home/auto insurance discounts* A **collaborative, mission-driven culture** built on teamwork, empathy, and growth**About Savista:**Savista RCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. We are trusted for our deep expertise and highly specialized revenue cycle professionals, working alongside our clients as an extension of their teams.Guided by our values of **Commitment, Authenticity, Respect, and Excellence (CARE)**, we believe our success starts with investing in our people. We foster a workplace where colleagues feel supported, included, and empowered to make a meaningful impact. With one of the industry’s most highly trained workforces and with clients all across the United States, Savista offers the stability of an established organization with the agility of a modern, people‐first company.Join Savista and build a career where your work directly supports patient care, strengthens healthcare operations and contributes to healthier communities, while growing in a collaborative, mission‐driven environment.**Pay Transparency Disclaimer\\***Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.**Keywords:** Patient Financial Counselor, Financial Counselor, Financial Assistance Counselor, Patient Financial Advocate, Patient Advocate, Medicaid Enrollment Specialist, Charity Care, Hospital Financial Assistance, Eligibility Specialist, Case Management