Eligibility Specialist 2 - Statewide Field Support Team

Choosecolumbusga; Columbus (GA); Hybrid; USD 36,000 - 44,000; Full time

Job summary

The Georgia Department of Human Services (DHS) seeks an Eligibility Specialist 2 to join the Statewide Field Support Team in Columbus. You will determine initial and ongoing Pathways eligibility and coordinate with SNAP E&T and GVRA partners.

Responsibilities include processing applications, reviewing data, documenting actions, and ensuring program participation. Telework opportunities depend on the position and DHS guidelines.

Qualifications

• Minimum one year of customer contact/interaction experience.
• Ability to determine eligibility and document findings.
• Experience handling data securely and accurately.

Responsibilities

• Determines initial or continued Pathways eligibility and participation requirements.
• Processes applications and reviews using applicable criteria and policies.
• Records and evaluates personal and financial data from individuals.
• Enters data with standard office hardware/software.
• Monitors participation in qualified activities.
• Coordinates with SNAP E&T Unit for ABAWD population.
• Makes referrals to GVRA and collaborates with partners.

Skills

Customer service

Data entry

Interpersonal skills

Education

High school diploma or GED

Job description

Eligibility Specialist 2 - Statewide Field Support Team

Columbus Technical College

Sales & Business Development, Customer Service

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Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Eligibility Specialist 2 - Statewide Field Support Team

Agency:

Department of Human Services

Job Requisition ID:

JR0000003547

Shift:

Compensation Details:

$40,440

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service. The DHS’ Division of Family & Children Services (DFCS) / Office of Family Independence (OFI) is seeking candidates to fill several positions as an Pathways Eligibility Specialist 2 in the Statewide Field Support Unit. This unit is assigned to the Pathways program. It requires involvement in multiple programmatic areas to include monitoring participation in qualified activities, coordinating with the SNAP E & T Unit for the ABAWD population, making referrals to Georgia Vocational Rehabilitation Agency (GVRA), and collaborating with other internal and external partners. These positions statewide positions.

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

As a continuous recruitment posting, applications will be reviewed on an ongoing basis. Qualified applicants may be considered and hired as positions become available. We encourage interested applicants to apply even if there is not an immediate opening at the time of submission.

SALARY IS NON-NEGOTIABLE FOR THIS POSITION.

Roles and Responsibilities:

Under limited supervision, the Eligibility Specialist 2 determines initial and/or continued Pathways eligibility and participation requirements through documented interviews and utilization of resources. This position reports to the Pathways Eligibility Specialist Supervisor.

• Determines eligibility for Supplemental Nutrition Assistance Programs (SNAP), Family Medicaid (FM), Aged, Blind and Disabled Medicaid (ABD), and Pathways.
• Processes applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines.
• Records and evaluates personal and financial data obtained from individuals.
• Keys in a high volume of data using standard office hardware and software.
• Monitors participation in qualified activities.
• Coordinates with the SNAP E & T Unit for the ABAWD Population.
• Makes referrals to Georgia Vocational Rehabilitation Agency (GVRA).
• Collaborates with other internal and external partners.
• Performs other professional responsibilities as assigned.

Minimum Qualifications:

• High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.

Preferred Skills/Qualifications:

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:

• Experience as an Eligibility Spec 2 (SST071) working in two programs. You MUST be prepared to immediately train and successfully complete training for a third program.

Additional Information:

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov

Employment Information:

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.
• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].
• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.
• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

High school diploma/GED and two (2) years of job-related customer contact/interaction experience; or one (1) year of experience at the lower level Eligibility Specialist 1 (SST070) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.