Eligibility Specialist

Volunteers of America National Services; Kentucky; On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

403(b) with discretionary contribution

Paid Time Off + Personal Days

Life Insurance & Short-Term Disability

Employee Assistance Program

Wellness incentives (earn up to $350)

Get paid early (access up to 50% of E-

Job summary

Volunteers of America National Services’ Senior Community Care of Kentucky PACE in Louisville seeks an Eligibility Specialist to gather admissions information, coordinate intake, and guide participants through Medicaid and public assistance processes. This position reports to Enrollment leadership and supports enrollment with community agencies.

The role involves occasional home visits across Jefferson County, with a pay range of $47,000–$54,000, Monday–Friday hours, and potential

Qualifications

• Bachelor's Degree in health and human services or related field.
• Two years of case work experience in public assistance programs or information and referral role within senior services.
• Familiarity with benefits available to older adults; training or related experience in the job assigned.

Responsibilities

• Gathers documentation and application requirements with participants for Medicaid approval.
• Ensures compliance with State Medicaid Rules and Regulations for Long Term Care Medicaid.
• Assists participants with SNAP and other state public assistance applications.
• Tracks private pay and Medicare-only clients and supports transition to Medicaid eligibility.
• Works with Health Plan Operations Team to monitor A/R aging and collect debts.
• Reviews Medicaid eligibility and assists with re-certification processes.

Education

Bachelor's Degree in health and human services field

Equivalent four (4) years of experience related to public benefits

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Eligibility Specialist

• Posted on October 21, 2026

Locations

Showing 1 location

Senior Community Care of Kentucky
Louisville, KY 40203, USA

• Marketing-PACE
• Full-Time
• Requisition #: ELIGI008701

Description

Care with Heart. Work with Purpose.
Join The Senior Community Care of Kentucky PACE as a Eligibility Specialist in Louisville, KY. This is more than a job! It’s a paid opportunity to serve others, live our mission, and make a meaningful impact in a healthcare setting. If you’re ready to grow your career while making a difference, we’d love to connect with you.

Senior Community Care of Kentucky PACE is a community of Volunteers of America National Services, a subsidiary of the Volunteers of America parent organization. Proudly Great Place to Work® Certified for 8 consecutive years.

Pay Range: $47,000 - $54,000, based on experience
Schedule: M - F, 8:00am - 5:00pm, occasional weekends and evenings

*This position will oversee both sites, and will also do home visits in Jefferson County*

Why You’ll Love It Here

• Supportive, caring leadership that truly values your voice
• A positive, team-oriented environment where you can rely on one another
• A beautiful, welcoming campus you’ll enjoy coming to each day
• Opportunities for career growth and ongoing development
• Purpose-driven work that makes a meaningful difference every day

What We Offer

• 403(b) with discretionary contribution
• Paid Time Off + Personal Days
• Life Insurance & Short-Term Disability
• Employee Assistance Program
• Wellness incentives (earn up to $350)
• Get paid early (access up to 50% of earnings)

OBJECTIVE: Under the supervision of the Marketing Manager/Enrollment Supervisor obtains initial information relating to admissions, coordinates intake process, and provides information and referrals to community agencies as appropriate. Supports enrollment team with eligibility. Promotes the Senior CommUnity Care Program to potential participants and community agencies.

QUALIFICATIONS:

• Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.
• Must have a valid driver’s license and have means of transportation.
• Must clear background check.
• Education: Bachelor's Degree in a health and human services field or equivalent four (4) years of experience related to public benefits.
• Experience: Two (2) years of experience in case work for public assistance programs or in an information and referral resource role within senior services.
• Must be familiar with benefits available to older adults. Shall have either training or related experience in the job assigned.

Essential Functions:

• In collaboration with Enrollment Specialist, gather necessary documentation and application requirements in working with participants for Medicaid approval.
• Ensures compliance with all State Medicaid Rules and Regulations that pertain to Long Term Care Medicaid.
• Assists participants with applications to Supplemental Nutrition Assistance Program (SNAP), and other state specific Medicaid or public assistance programs for which participants may be eligible.
• Tracking private pay and Medicare-only clients and instrumental in obtaining a smooth transition to Medicaid eligibility. Ensures appropriate forms are completed and participant understanding of
  financial responsibility when not eligible for Medicare or Medicaid.
• Works with Health Plan Operations Team and Executive Director to ensure A/R Aging report is tracked and monitored, and outstanding debts are collected.
• Reviews and monitors eligibility report provided by Health Plan Operations Team to ensure participants who lose benefits are provided support with re-establishing eligibility.
• Guides participants through financial eligibility process. Supports participants with gathering and submitting supplemental documents which are required to establish eligibility for benefits.
• Provide education on program regulations and other pertinent material to applicants, recipients, and the general public.
• This role is a provider authorized representative for participants’ Medicaid benefits. Reviews Medicaid eligibility, monitors time frame for re-certification and facilitates Medicaid applications for certification
  and re-certification using state specific Medicaid process.
  Collects data and prepares reports in accordance with Centers for Medicare and Medicaid Services (CMS) requirements or program requirements.

About Us
Senior Community Care of Kentucky PACE (Louisville) provides healthcare and supportive services for individuals age 55 and older, helping them live safely, comfortably, and independently in their own homes and communities. As a Program of All-Inclusive Care for the Elderly (PACE) provider, our interdisciplinary teams deliver personalized, comprehensive care tailored to each participant’s needs. Located in the heart of Louisville, a vibrant riverfront city known for its friendly communities and rich culture. Convenient access to well-known landmarks such as Churchill Downs and the Kentucky Derby, offering walking paths, parks, and peaceful views.

At VOANS, we celebrate sharing,encouragingand embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation,gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports ourorganizations’shared commitment to ourmission and creates an inclusive and diverse environment where everyone feels valued andhas the opportunity todo their personal best.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.