Eligibility Specialist

Lee County Government; Fort Myers (FL); On-site; USD 21,000 - 32,000; Full time

Job summary

Lee County Government in Fort Myers, FL is seeking a Temporary Eligibility Specialist to support LIHEAP within the Family Impact Unit. You will review applications, request documents, and help residents access energy assistance.

This grant-funded role emphasizes accuracy, confidentiality, and teamwork as you engage with clients, utility partners, and community organizations to ensure timely, compassionate service.

Qualifications

• High school diploma or GED is required.
• At least 2 years in human services or related field.
• Preferred: Bachelor's degree in Human Services or related discipline.

Responsibilities

• Review LIHEAP applications for completeness and accuracy.
• Follow up with applicants to collect documents and clarify information.
• Communicate with clients, utility providers, and partner agencies about eligibility.
• Participate in outreach events to raise awareness of energy assistance.
• Maintain confidential client records and perform routine admin tasks.
• Collaborate with Family Impact Unit and cross-department teams.

Skills

2+ yrs human services

Attention to detail

Data entry

Customer service

Excellent communication

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Windows-based software

Job description

Grant-Funded Position:

This is a grant-funded role, and continued employment is contingent upon ongoing FloridaCommerce based grant funding.

Lee County is seeking a dependable and detail-oriented Temporary Eligibility Specialist to join our Human and Veteran Services team. In this fast-paced role, you’ll support the Low-Income Home Energy Assistance Program (LIHEAP) within the Family Impact Unit, helping residents access essential energy assistance resources. You’ll play a vital part in ensuring timely, accurate application processing while delivering exceptional service to our community.

This position is a great fit for someone who enjoys helping people, working in a team environment, and supporting programs that meet important community needs.

What You’ll Do

• Application Review & Processing
  • Review and process LIHEAP applications for completeness and accuracy.
  • Follow up with applicants to collect required documentation and clarify information.
• Client Support & Community Outreach
  • Communicate with clients, utility providers, and partner agencies regarding program services and eligibility.
  • Participate in outreach events to increase awareness of available energy assistance.
• Documentation & Records Management
  • Maintain accurate and confidential client records, both digital and paper-based.
  • Perform general administrative tasks, including scanning, filing, mailing, copying, and data entry.
• Teamwork & Collaboration
  • Work cooperatively within the Family Impact Unit and with cross-departmental teams to ensure coordinated service delivery.
  • Foster an inclusive environment through respectful communication and collaboration.
• Diverse Community Engagement
  • Interact professionally with individuals from a variety of socioeconomic, cultural, and demographic backgrounds.
• Additional Duties
  • Perform other tasks and responsibilities as assigned in support of program goals.

What We're Looking For

• High school diploma or GED equivalent
• Minimum of two (2) years of experience in human services or a closely related field, such as:
  • Social services
  • Case management
  • Public assistance or benefits eligibility work
  • Behavioral health support
  • Youth or family services
  • Work with vulnerable populations (seniors, veterans, individuals with disabilities)
  • Intake screenings
  • Nonprofit program support
• Valid driver’s license and a clean driving record
• Strong attention to detail and organizational skills
• Ability to stay calm and professional in emotionally sensitive or high-pressure situations
• Basic math and data entry skills; comfort using Windows-based software

Preferred

• Bachelor’s degree in Human Services or a related discipline
• Bilingual applicants are strongly encouraged to apply

Fingerprint Screening Requirement

This position requires a fingerprint-based background check, as required by law. The screening reviews criminal history and other legally permitted information. Applicants who do not meet the screening requirements will not be eligible for employment. Learn more: https://info.flclearinghouse.com.

Work Schedule:

Monday – Friday, 8:00 A.M. – 5:00 P.M.

Why Join Us?

Be part of a mission-driven team that helps families keep the lights on when they need it most. In this fast-paced role, you’ll make an immediate impact; supporting clients, strengthening community connections, and ensuring essential services reach those who rely on them. If you’re energized by helping others, collaborating with a supportive team, and growing your skills along the way, this is the place to shine.

About the Department

The Lee County Department of Human & Veterans Services (HVS) provides programs and resources that support housing stability, economic security, and quality of life for residents. HVS assists individuals and families through homelessness prevention, housing programs, veteran services, and partnerships with local organizations and service providers.

The department works with community organizations, landlords, and service providers to connect residents with housing resources and services that support self-sufficiency and long-term stability. HVS is committed to delivering effective services, managing housing assistance programs, and strengthening the community through coordinated support and resource development.

About Lee County

Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government.