Eligibility Specialist
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Job summary
Lee County's Human and Veteran Services seeks a Temporary Eligibility Specialist to support LIHEAP within the Family Impact Unit. This grant-funded role focuses on timely, accurate application processing and delivering empathetic service to residents seeking energy assistance.
The position requires a high school diploma or GED and at least two years in human services; a Bachelor's degree is preferred. Fingerprint background check is required, and the work schedule follows Monday–Friday hours.
Qualifications
- High school diploma or GED required.
- Minimum of two years in human services or related field.
- Bachelor’s degree in Human Services or related field preferred.
- Valid driver’s license and clean driving record.
- Bilingual applicants encouraged to apply.
- Strong attention to detail and organizational skills.
- Ability to stay calm and professional in emotionally sensitive or high-pressure situations.
- Basic math and data entry skills; comfortable with Windows-based software.
Responsibilities
- Review and process LIHEAP applications for completeness and accuracy.
- Follow up with applicants to collect required documentation and clarify information.
- Communicate with clients, utility providers, and partner agencies regarding program services and eligibility.
- Participate in outreach events to increase awareness of available energy assistance.
- Maintain accurate and confidential client records, both digital and paper-based.
- Perform general administrative tasks, including scanning, filing, mailing, copying, and data entry.
- Work cooperatively within the Family Impact Unit and with cross-departmental teams to ensure coordinated service delivery.
- Interact professionally with individuals from diverse backgrounds.
- Perform other tasks and responsibilities as assigned in support of program goals.
Skills
Education
Job description
Grant-Funded Position: This is a grant-funded role, and continued employment is contingent upon ongoing FloridaCommerce based grant funding.
Grant-Funded Position: This is a grant-funded role, and continued employment is contingent upon ongoing FloridaCommerce based grant funding.
Lee County is seeking a dependable and detail-oriented Temporary Eligibility Specialist to join our Human and Veteran Services team. In this fast-paced role, you’ll support the Low-Income Home Energy Assistance Program (LIHEAP) within the Family Impact Unit, helping residents access essential energy assistance resources. You’ll play a vital part in ensuring timely, accurate application processing while delivering exceptional service to our community.
This position is a great fit for someone who enjoys helping people, working in a team environment, and supporting programs that meet important community needs.
- Application Review & Processing
- Review and process LIHEAP applications for completeness and accuracy.
- Follow up with applicants to collect required documentation and clarify information.
- Client Support & Community Outreach
- Communicate with clients, utility providers, and partner agencies regarding program services and eligibility.
- Participate in outreach events to increase awareness of available energy assistance.
- Documentation & Records Management
- Maintain accurate and confidential client records, both digital and paper-based.
- Perform general administrative tasks, including scanning, filing, mailing, copying, and data entry.
- Teamwork & Collaboration
- Work cooperatively within the Family Impact Unit and with cross-departmental teams to ensure coordinated service delivery.
- Foster an inclusive environment through respectful communication and collaboration.
- Diverse Community Engagement
- Interact professionally with individuals from a variety of socioeconomic, cultural, and demographic backgrounds.
- Additional Duties
- Perform other tasks and responsibilities as assigned in support of program goals.
- High school diploma or GED equivalent
- Minimum of two (2) years of experience in human services or a closely related field, such as:
- Social services
- Case management
- Public assistance or benefits eligibility work
- Behavioral health support
- Youth or family services
- Work with vulnerable populations (seniors, veterans, individuals with disabilities)
- Intake screenings
- Nonprofit program support
- Valid driver’s license and a clean driving record
- Strong attention to detail and organizational skills
- Ability to stay calm and professional in emotionally sensitive or high-pressure situations
- Basic math and data entry skills; comfort using Windows-based software
- Bachelor’s degree in Human Services or a related discipline
- Bilingual applicants are strongly encouraged to apply
This position requires a fingerprint-based background check, as required by law. The screening reviews criminal history and other legally permitted information. Applicants who do not meet the screening requirements will not be eligible for employment. Learn more: https://info.flclearinghouse.com.
Work Schedule: Monday – Friday, 8:00 A.M. – 5:00 P.M.
Be part of a mission-driven team that helps families keep the lights on when they need it most. In this fast-paced role, you’ll make an immediate impact; supporting clients, strengthening community connections, and ensuring essential services reach those who rely on them. If you’re energized by helping others, collaborating with a supportive team, and growing your skills along the way, this is the place to shine.
The Lee County Department of Human & Veterans Services (HVS) provides programs and resources that support housing stability, economic security, and quality of life for residents. HVS assists individuals and families through homelessness prevention, housing programs, veteran services, and partnerships with local organizations and service providers. The department works with community organizations, landlords, and service providers to connect residents with housing resources and services that support self-sufficiency and long-term stability. HVS is committed to delivering effective services, managing housing assistance programs, and strengthening the community through coordinated support and resource development.
Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government.
All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
DISCLAIMER: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. The job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.
Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.
Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.
Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.
Below is a brief breakdown of what's included in the benefits package that is offered to our employees.
For a more detailed look into our benefits package, please visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.
To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf
- Medical Insurance
- Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.
- Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Medical Reimbursement Account
- Dependent Care Reimbursement Account
- Pharmacy, including Mail-Order Pharmacy
- Informed Health Lines (Nurse Hotline)
- Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)
- Optional Life Insurance
- Long-Term Disability (60% of pre-disability salary at no cost to employee)
- Short-Term Disability
- Sick Leave Pool
- Flu vaccinations
- Wellness Programs
- Florida Retirement System (FRS)
- Two Retirement Plan Options:
- FRS Pension Plan (Defined Benefit)
- FRS Investment Plan (Defined Contribution)
- Deferred Compensation (457) Plans
- Financial Savings/Management Programs
- Eligible for membership with Suncoast Credit Union
- Employee Leave Benefits
- Holiday Pay - 11 Paid Holidays Annually
- Paid Sick Leave
- Paid Vacation Leave
- Bereavement & Civic Duty Leave
- Family and Medical Leave
- Military Family & Medical Leave
- Educational Leave
Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.
Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.
Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.
01
Do you possess a valid driver's license with an acceptable driving record?
- Yes
- No
02
Have you worked in a position where you reviewed and processed client applications?
- Yes
- No
03
How would you rate your proficiency with data entry and using Windows-based computer systems?
- Beginner
- Intermediate
- Advanced
- Required Question
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