Eligibility Services Administrator

Georgia Department of Revenue; Thomaston (CT); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Training opportunities

401(k) and 457 plans

13 paid holidays

Vacation & sick leave

Health insurance

Telework options

Job summary

Georgia Department of Human Services seeks an Eligibility Services Administrator to lead a team in Thomaston, GA, overseeing eligibility programs and customer support. The role reports to a Deputy or District Manager and is housed in Upson County. It offers a robust benefits package and telework opportunities depending on position.

Salary is $60,000 with comprehensive retirement, holidays, leave, and health benefits. Non-negotiable salary terms apply.

Qualifications

• High school diploma or GED with 1 year of related customer contact experience.
• Preferred: 2 years OFI supervisory experience administering SNAP and Medicaid programs.
• Ability to provide training and consultation on relevant policies and procedures.
• Experience analyzing programmatic data using standard reports and spreadsheets.
• Excellent oral and written communication skills.

Responsibilities

• Provides direct supervision and support to assigned supervisors.
• Analyzes and assesses the effectiveness of services provided to customers and ensures outcome measures are achieved.
• Ensures agency compliance with policies, documentation and reporting requirements.
• Develops a cooperative, team-oriented environment within units and with partners.
• Interviews, hires, directs, trains and evaluates staff; recommends disciplinary actions as needed.
• Leads and administers a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

Skills

Supervisory experience

Customer contact experience

Excellent communication

Training and consultation

Data analysis (reports & spreadsheets)

Education

High school diploma or GED

Associate degree

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Eligibility Services Administrator

Agency:

Family and Children Services, Division of

Job Requisition ID:

JR0000002921

Shift:

Day (United States of America)

Compensation Details:

$60,000

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia’s most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia’s vulnerable children and adults.

Start your career in public service. DFCS is seeking candidates for the position of Eligibility Services Administrator. This position reports to an OFI Deputy or District Manager and will be housed in Upson County, Thomaston, GA.

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

SALARY IS NON-NEGOTIABLE FOR THIS POSITION.

Roles and Responsibilities:

• Provides direct supervision and support to assigned supervisors.
• Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.
• Ensures agency compliance with policies, appropriate documentation and reporting requirements.
• Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
• Interviews, hires, directs, trains and evaluates employees’ performance; recommends employee disciplinary and discharge actions as appropriate.
• Leads and administers a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

Minimum Qualifications:

• High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.

Preferred Skills/Qualifications:

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:

• Two (2) years OFI supervisory experience administering SNAP and Medicaid programs.
• Knowledge of policies and procedures in OFI program areas.
• Ability to provide training and consultation on relevant policies and procedures.
• Experience with analyzing programmatic data using standard reports and spreadsheets.
• Excellent oral and written communication skills.

Additional Information:

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov

Employment Information:

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.
• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].
• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.
• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

High school diploma/GED and (5) years of related experience; or Associate degree from an accredited college or university and four (4) years of related experience; or one (1) year of at the lower-level Eligibility Specialist Spv (SST073) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.