Eligibility Specialist Supervisor

Georgia Department of Revenue; Illinois; On-site; USD 52,000 - 63,000; Full time

Job summary

Georgia Department of Human Services, specifically the DFCS/Office of Family Independence, seeks an Eligibility Specialist Supervisor to oversee a unit evaluating eligibility for benefits. This role reports to an OFI Administrator and supports Henry County, McDonough, GA.

Responsibilities include supervising a team, ensuring program outcomes, and maintaining compliance and quality in services delivered to Georgia families.

Qualifications

• High school diploma or GED AND 1 year of related experience involving customer contact/interaction.
• Four years of job-related customer contact/interaction experience, with at least one year in a lead worker, team lead, or supervisory role.

Responsibilities

• Provides direct supervision and support to the assigned team of Eligibility Specialists.
• Analyzes and assesses the effectiveness of services to ensure identified outcome measures are achieved.
• Ensures agency compliance with policies, documentation, and reporting requirements.
• Develops and encourages a cooperative, team-oriented environment.
• Assesses staff performance and provides ongoing development and training.
• Interviews, hires, directs, trains, and evaluates employees and disciplinary actions as needed.
• Leads and administers a comprehensive system of customer support and public assistance.

Skills

Customer service

Supervisory experience

Leadership

Education

High school diploma or GED

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Eligibility Specialist Supervisor

Agency:

Family and Children Services, Division of

Job Requisition ID:

JR0000002987

Shift:

Day (United States of America)

Compensation Details:

$57,250

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia’s most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia’s vulnerable children and adults.

Start your career in public service.

DFCS/Office of Family Independence (OFI) is seeking candidates for the position of Eligibility Specialist Supervisor. This position reports to an Eligibility Services Administrator (OFI Administrator). This position reports to an Economic Support Consultant Supervisor (OFI Administrator) for Henry County, McDonough, GA.

Provide direct supervision and plans work of a team/unit of Eligibility Specialist determining eligibility of program as result of interviews and documentation for benefits and agency resources. Assists in the development of uniform policy interpretations, securing services and timely benefits, and evaluating quality. Maintains a system of management to monitor quality, quantity, and timeliness of benefits.

What we offer.

Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending on the position(s).

SALARY IS NON-NEGOTIABLE FOR THIS POSITION.

Roles and Responsibilities:

• Provides direct supervision and support to the assigned team of Eligibility Specialists.
• Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.
• Ensures agency compliance with policies, appropriate documentation, and reporting requirements.
• Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
• Assess assigned staff performance and provide ongoing development and training.
• Interviews, hires, directs, trains. and evaluates employees job performance; recommends employee disciplinary and discharge actions as appropriate.
• Leads and administers a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

Minimum Qualifications:

• High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.

Preferred Skills/Qualifications:

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:

• Two (2) years of experience as an Eligibility Specialist 2 and/ or 3 with GA DFCS.
• Trained AND worked in two (2) OR three (3) OFI programs.
• Must be Gateway EligibilitySystem trained.

Additional Information:

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov

Employment Information:

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.
• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail]
• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.
• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

High school diploma/GED and four (4) years of job-related customer contact/interaction experience, and one (1) year in a lead worker, team lead, or supervisory role; or one (1) year of experience at the lower level Eligibility Specialist 3 (SST072) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.