Eligibility Counselor - FT - Tuesday-Saturday

Eciassist; Fort Worth (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k with employer match

Generous Paid Time Off

Job summary

Eciassist in Fort Worth, Texas, is looking for an Eligibility Counselor to aid patients in qualifying for government assistance programs. This role focuses on bedside screening and requires excellent communication skills, especially in English and Spanish.

The ideal candidate will maintain a large caseload while demonstrating compassion and respect towards patients. Eciassist offers a competitive benefits package, including medical, dental, vision, and 401k with employer match.

Qualifications

• Basic knowledge of Microsoft Office programs required.
• Bilingual English/Spanish is mandatory.
• Prior experience with HHSC programs is a plus.

Responsibilities

• Meet patients to determine government program eligibility.
• Maintain a large caseload with minimal delinquencies.
• Use simple language for patient understanding.

Skills

Compassionate heart

Strong work ethic

Excellent communication skills

Bilingual English/Spanish

Education

High School diploma / GED

Tools

Microsoft Office

Job description

Job Description

The Eligibility Counselor - EC is responsible for bedside screening of hospital uninsured patients and the advancement of accounts of potential eligibility for federal, state and county government assistance programs, as well as hospital financial programs.

Primary Job Duties & Responsibilities

• Meet patients at bedside to determine government program eligibility and collaborate to obtain needed information for application advancement
• Maintain a large caseload with minimal or no delinquencies
• Contact patients and collaborate to obtain needed information for application advancement
• Use clear, simple language to ensure understanding in English and/or Spanish
• Comply with all state and federal laws regarding HIPAA and confidentiality requirements
• Remain focused and productive each day with minimal supervision
• Demonstrate respect for all individuals
• Adhere to ECI’s Mission, Vision, and Core Values
• Perform other duties as assigned

Soft Skills Needed for the Ideal EC

• Compassionate heart and sincere desire to assist patients during any phase of their application process
• Strong work ethic with excellent outcomes
• Strong written and verbal communication skills
• Desire to provide the best possible experience for our patients
• Experience navigating a computer while on the phone
• Willing to work and contribute to a team environment
• Ability to troubleshoot problems
• Effective listening skills

Required Qualifications

• High School diploma / GED or higher
• Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
• Ability to work full-time (40 hours/week)
• Knowledge of Medicaid and SSI programs
• Prior experience with HHSC (Medicaid, County Indigent, TANF, SSI) a plus
• Bilingual English/Spanish

Physical and Work Requirements

• Long periods of walking, standing, frequent speaking and listening using a headset, sitting, use of hands/fingers across keyboard or mouse, extensive periods working at a computer
• Able to work from hospital site Tuesday to Saturday from 8 am - 4:30 pm
• Must be willing and able to take required vaccinations (no Covid vaccine)

Employment Practices

ECI is an equal opportunity employer.

We offer a competitive benefits package that includes medical, dental, vision, disability, accident, generous Paid Time Off (PTO Bank), Health Savings Account, 401k with employer match, and employer-paid basic life insurance.

ECI is a drug-free, smoke-free workplace. Candidates are required to pass a drug test and background check before beginning employment.