Eligibility Counselor - FT - M-F

Eciassist; Allen (TX); Hybrid; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Paid Time Off (PTO)

Health Savings Account

401k with employer match

Life insurance

Job summary

Eligibility Consultants, Inc. (ECI) seeks an Eligibility Counselor - EC to screen hospital uninsured patients at bedside and assess eligibility for federal, state, and county government assistance programs, including hospital financial programs.

The role involves coordinating with patients, collecting information, and ensuring compliant application progress while working in a fast-paced hospital setting. This is a part-time position on site.

Qualifications

• High School diploma / GED (or higher) required.
• Basic knowledge of Microsoft Office programs (Outlook, Word, Excel).
• Able to work up to 29 hours/week.
• Knowledge of Medicaid and SSI programs.
• Prior HHSC (Medicaid, County Indigent, TANF, SSI) experience a plus.
• Bilingual English/Spanish a plus.

Responsibilities

• Meets patients by bedside to determine government program eligibility and advances applicants.
• Maintains a large caseload with minimal delinquencies.
• Contacts patients to obtain needed information for applications.

Skills

Compassionate

Strong work ethic

Communication

Team-oriented

Troubleshooting

Active listening

Education

High School diploma / GED

Tools

Microsoft Office

Job description

Description

Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill.

WELCOME TO ECI!

Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI's solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability.

We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you!

Job Description

The Eligibility Counselor - EC is responsible for bedside screening of hospital uninsured patients and the advancement of accounts of potential eligibility of federal, state and county government assistance programs, as well as hospital financial programs.

Primary Job Duties & Responsibilities

• Meets patients by bedside to determine government program eligibility and creates collaborative teamwork to obtain needed information for application advancement
• Maintains a large caseload with minimum or no delinquencies
• Contacts patients and creates collaborative teamwork to obtain needed information for application advancement
• Uses clear, simple language to ensure understanding in English and/or Spanish
• Complies with all state and federal laws regarding HIPAA and confidentiality requirements
• Able to remain focused and productive each day with minimum supervision
• Demonstrates respect for all individuals
• Adheres to ECI's Mission, Vision, and Core Values
• Other duties as assigned

Requirements

Soft Skills Needed for the Ideal EC:

• A compassionate heart and a sincere desire to assist patients during any phase of their application process
• Strong work ethic demonstrated with excellent outcomes
• Strong written and verbal communication skills
• Desire to provide the best possible experience for our patients
• Experience navigating a computer while on the phone
• Willing to work and contribute to a team environment
• Ability to trouble-shoot problems
• Listens effectively

Required Qualifications:

• High School diploma / GED (or higher)
• Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
• Ability to work up to 29 hours/week
• Knowledge of Medicaid and SSI programs
• Prior Experience with HHSC (Medicaid, County Indigent, TANF, SSI) a plus
• Bilingual English/Spanish a plus

Position Type and Expected Hours of Work

This is a part-time position. Hours are Monday through Friday, 8am to 1pm. Some flexibility in hours is allowed.

Physical and Work Requirements:

• Long periods of walking, standing, frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, extensive periods working at a computer.
• Able to work from hospital site M-F 8 am - 4:30 pm.
• Must be willing and able to take required vaccinations (no Covid vaccine).

Employment Practices

ECI is an equal opportunity employer. We value the unique abilities and talents everyone brings to our organization and recognize that we benefit in numerous ways from our differences.

We offer a competitive benefits package that includes but is not limited to medical, dental, vision, disability, accident, generous Paid Time Off -PTO Bank, Health Savings Account, 401k with employer match, and employer paid basic life insurance.

ECI is a drug-free, smoke-free workplace. Candidates are required to pass a drug test and a background check before beginning employment.