Eligibility Coordinator

Silver Birch Living, LLC.; Peoria (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k)

Generous vacation and sick time

On-Demand Pay

Learning and career growth

Collaborative team and communityEvents

Job summary

GateWay at River City seeks an organized Eligibility Coordinator to guide prospective residents and families through the eligibility and documentation process. The role emphasizes attention to detail, clear communication, and timely follow-through to help navigate a sometimes complex process.

The position requires a high school diploma (or equivalent) and 2+ years in public assistance programs, with a preference for a Bachelor’s in Social Work.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Social Work preferred.
• Two years of experience with public assistance programs or agencies (Medicaid, HUD, LIHTC).
• Strong customer service and compassionate approach.
• Clear communication and dependable follow-through.

Responsibilities

• Guide residents and families through eligibility paperwork for residency.
• Gather, review, and organize documentation to ensure applications are complete.
• Follow up on missing information to keep processes moving.
• Communicate requirements and next steps with residents, representatives, and external agencies.
• Coordinate assessment appointments.
• Prepare resident administrative files for submission and approval.

Skills

Customer service

Attention to detail

Communication

Time management

Dependable follow-through

Education

High school diploma or equivalent

Bachelor’s degree in Social Work preferred

Job description

At GateWay at River City, our mission is Inspire Purposeful Lives for All. As a leader in affordable assisted living, we help adults access supportive services, compassionate care, and a welcoming community, regardless of their financial circumstances.

We are seeking an organized, service-minded Eligibility Coordinator to guide prospective residents and their families or support networks through the eligibility and documentation process. Your attention to detail, communication, and follow-through will help make a sometimes complicated process easier to navigate.

What You’ll Be Doing

• Guide residents and their families or support networks through the paperwork required to qualify for residency.
• Gather, review, and organize documentation to ensure applications are complete and accurate.
• Follow up on missing information and keep the process moving.
• Communicate with residents, authorized representatives, community team members, and outside agencies about requirements and next steps.
• Coordinate assessment appointments.
• Prepare resident administrative files for submission and approval.

What You Bring

• High school diploma or equivalent.
• At least two years of experience working with public assistance programs or agencies, such as Medicaid, HUD, or Low-Income Housing Tax Credit programs.
• Strong customer service skills and a patient, compassionate approach.
• Attention to detail and the ability to manage multiple tasks and deadlines.
• Clear communication skills and dependable follow-through.
• Valid driver’s license, acceptable driving record, and proof of automobile insurance.
• Bachelor’s degree in Social Work preferred.

What We Offer

Eligible employees enjoy:

• Competitive compensation.
• Medical, dental, and vision coverage through BlueCross BlueShield.
• Life insurance.
• 401(k) plan.
• Generous vacation and sick time.
• On-Demand Pay.
• Learning and career growth opportunities.
• A collaborative team and engaging community events.

Our core values guide how we care for residents and support one another: Own it! Respect it! Improve it! Celebrate it! Live it!

Join a growing company where your work makes a meaningful difference.

EEO

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