Support Service Worker I

County-of-Marin,-C; Cerro (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

County of Marin’s Long-Term Care Ombudsman Program seeks an Ombudsman Support Service Worker I to assist residents, families, and facilities with advocacy and problem resolution. This half-time role involves data entry, recordkeeping, and coordinating between clients and the program staff.

The ideal candidate will have strong organizational skills, proficiency with Word/Excel/Outlook, and a commitment to confidentiality and high-quality customer service.

Qualifications

• Two years of experience in health, social service or community organization with direct client contact.
• Six college semester units in health science, behavioral science, or social welfare; substitution permitted on a year-for-year basis.

Responsibilities

• Visit licensed facilities to ensure residents access Ombudsman services.
• Support program staff with data entry and Activity Logs into the program database.
• Maintain program and staff/volunteer files; manage phone intakes with callers.

Skills

Learn program rules

Eligibility support

Identify service needs

Oral & written instructions

Record keeping

Arithmetic calculations

Prepare reports

Relationship building

Education

College coursework in health science/behavioral science/social welfare

Tools

Microsoft Word

Excel

Outlook

Job description

County of Marin

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website.

Department of Health & Human Services

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

The mission of the Marin County Long-Term Care Ombudsman Program is to resolve problems and advocate for the rights of residents in long-term care facilities, with the goal of ensuring their dignity, quality of life, and quality of care. The roles and responsibilities of program staff and volunteers include making visits to licensed residential care communities and skilled nursing facilities to ensure residents, family members, and facility staff have access to Ombudsman services; helping resolve problems brought forth by or on behalf of residents; providing support for facility resident and family councils; and documenting the Ombudsman services provided daily, weekly, or monthly. The Ombudsman Support Service Worker I staff member provides a variety of support for program staff and volunteers such as downloading electronically faxed documents into the program database; entering all Activity Logs submitted by program staff and volunteers into the program database bi-monthly and monthly; tracking and reporting volunteer hours to the Marin County Health & Human Services Volunteer Program; maintaining program and staff and volunteer files as needed; updating facility and other lists in the program’s excel workbook; and managing phone intakes which includes providing callers information and assistance or forwarding calls to appropriate staff and volunteers.

This is a regular, half-time position (40 hours per bi-weekly pay period) located at 10 North San Pedro Road in San Rafael, California. The preferred work schedule is Monday through Friday from 8:00 a.m. to 12:00 p.m.; however, the program supervisor may approve alternative schedules.

Our Highly Qualified Candidate

The ideal candidate for the Ombudsman Support Service Worker I position demonstrates strong organizational and administrative skills and brings proficiency in Microsoft Word, Excel, and Outlook. This individual shows close attention to detail, produces accurate, high-quality work, and is punctual and reliable in meeting attendance and task completion. The ideal candidate provides courteous, responsive, and professional customer service to clients, staff, and community partners, while demonstrating sensitivity to the needs of vulnerable adults. The successful individual maintains strict confidentiality when handling client information and adheres to all County and program requirements. In addition, the ideal candidate works well independently, demonstrates initiative in managing their workload, and contributes positively to a collaborative team environment.

Qualifications

Knowledge of

• The ethnic, economic, and social factors affecting residents and special populations of the community or clients served by Health and Human Services programs.
• Major community resources including social, employment and health services.
• Ethnic, economic and social barriers which inhibit residents from seeking and receiving services and methods of overcoming or lowering service providing barriers.
• Acceptable household management and personal care standards such as basic nutrition, economical meal planning, money management and budgeting and personal health and hygiene standards, methods and practices.
• Normal health needs of infants, children, adolescents, adults and aged persons.
• Signs and symptoms requiring medical assistance.
• Computer applications related to the work.
• Standard office practices and procedures, including filing and the operation of standard office equipment.

Ability to

• Quickly learn program rules, regulations, procedures and services.
• Perform routine eligibility support tasks and standard office support work.
• Develop the skill to recognize specific indications of need for various services.
• Follow oral and written instructions.
• Maintain accurate records and files.
• Make accurate arithmetic calculations.
• Prepare standard reports related to the work performed.
• Establish and maintain effective working relationships with clients, children, representatives of the community served, employees of County departments and other agencies and the public.

Minimum Qualifications

Two years of experience in a health, social service or community organization that has included some direct client contact with a varied population, plus successful completion of six (6) semester units from a recognized college or university in health science, behavioral science, and/or social welfare. College-level education in a field as listed above may be substituted for the experience on a year-for-year basis to a maximum of one year. An additional six months of experience may substitute for the educational requirement.

For any questions concerning this position announcement, please contact Ivana Vande Zande at [e-mail].

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.

Testing and Eligible List

Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

Special Requirements

Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment.

Disaster Service Workers

All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer

If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095.