Eligibility & Benefits Programs Associate

City of Chesapeake Virginia; Chesapeake (VA); On-site; USD 41,000 - 50,000; Full time

Job summary

The City of Chesapeake’s Department of Human Services is seeking a Benefits Program Worker to help families access financial, medical, and nutritional assistance. You will guide applicants through eligibility, conduct interviews, assess needs, and determine the best benefits plan.

Responsibilities include scheduling, collecting verification documents, referrals, data entry, and preparing reports. A high school diploma and at least two years of related experience are required; additional training

Qualifications

• Requires high school diploma or GED / HSE supplemented with any additional benefit program related training.
• Minimum of two years of related experience in a paraprofessional, clerical, or similar capacity including public contact, interviewing, information gathering and the analysis of data.

Responsibilities

• Schedules appointments and interviews applicants/clients; explains client rights and responsibilities according to local, state, and federal regulations and laws governing programs.
• Assists applicants/clients in securing verification of financial, medical, and social information; notifies supervisor of possible fraud cases.
• Determines employability of clients; establishes client needs, and makes referrals to other departments within and outside the agency as needed; explores other possibilities for income for clients.
• Grants or denies benefits and notifies the recipient of determination.
• Screens telephone calls relating to public assistance and service programs; provides information.
• Plans, manages, and implements case actions. Enters or updates information/data in a computer database; runs VEC and DMV checks on applicants/clients.
• Performs routine office tasks such as typing correspondence, data entry, preparing periodic reports for supervisor, filing, faxing, telephoning, and photocopying.
• Performs other related duties as assigned.

Education

High school diploma or GED / HSE

Job description

The City of Chesapeake’s Department of Human Services is seeking a Benefits Program Worker to help families access financial, medical, and nutritional assistance. You will guide applicants through eligibility, conduct interviews, assess needs, and determine the best benefits plan.

Responsibilities include scheduling, collecting verification documents, referrals, data entry, and preparing reports. A high school diploma and at least two years of related experience are required; additional training