Eligibility Assistant

Medical Transportation Management; Stockton (CA); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote work option

Competitive pay

Job summary

MTM Transit is seeking an Eligibility Assistant to provide administrative and reception support in Stockton, CA, with a remote option to align with PST hours. You will manage documents, data, and communications to keep cases moving and ensure accuracy.

The role requires organization, strong MS Office skills, and customer-service experience. It offers growth, HIPAA compliance, and collaboration with a dedicated team across MTM Transit.

Qualifications

• High School diploma or GED; ADA/elderly experience preferred.
• 2 years of customer service experience required.
• 2 years of administrative support experience preferred.
• Intermediate level of proficiency with Microsoft Office Suite.

Responsibilities

• Ensure all applicant documents are complete and attached to the case.
• Assist applicants with completing incomplete documents.
• Scan ADA applications and interview guides into MTM Access.
• Maintain program spreadsheets and reports.
• Send information to partner programs and photo ID creator.
• Conduct follow-up calls and maintain communication with QA and management.
• Enter contact information into the software system and manage interviews.

Skills

Typing 40 wpm

Professional image

Software proficiency

Excellent communication

Customer service

Organizational skills

Independent worker

Confidentiality

Follow instructions

Education

High School diploma or GED

Tools

Microsoft Office (Outlook Word Excel)

Job description

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Eligibility Assistant provides daily administrative and reception support to the Program Director, Operations Manager, Mobility and ADA Assessment staff. Duties include general clerical, data entry, process picture ID’s, processing mail-in applications, manage faxes and maintenance of spreadsheets and reporting.

This position supports the Stockton, CA location, but can be remote as long as candidate agrees to PST office hours.

What you’ll do:

• Ensure all Applicant’s documents are complete, naming the documents accordingly and attach to the appropriate case
• Assist Applicants with completing incomplete documents
• Scan ADA applications, interview guides and other documents into the Applicant’s case in MTM Access
• Maintain program spreadsheets and reports
• Send required information to partner programs, such as paratransit provider, application mailer and photo ID creator
• Assist with conducting follow-up phone calls
• Maintain ongoing communication with the Quality Assurance team and the management team in regards to, violation of contractual deadlines and/or possible liquidated damages
• Enter all contact information is entered into appropriate software system
• Take applicant photo
• Maintain schedule for Interviews and Functional Assessments
• Maintain confidentiality and comply with HIPAA regulations
• Provide general office and administrative support:
  • Provide comprehensive reception coverage while maintaining a high level of professionalism, including greeting staff and visitors
  • Create mailings for appointment reminders and eligibility expiration notification
  • Create packets, letters & copies as needed
  • Enter all mailed information and dates into appropriate software system; Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes; process all outgoing & incoming mail and date stamp if needed
  • Anticipate needed supplies and order replacement supplies in a timely manner
  • Manage the filing system and document scanning system to ensure they are maintained and up-to-date electronically
• Review recertification files and other required files
• Conduct marking and tethering duties, as needed
• Report promptly any complaints or unusual circumstances that may arise to Management
• Manage all office equipment, including printers and photocopier
• Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
• Serve as contact for all office machines, building maintenance, equipment maintenance and other vendor services as required
• Establish and maintain effective working relationships with Employees, Supervisors, other agencies, participants, external partners and the general public
• Communicate professionally with Senior Leaders internally and externally
• Adhere to all MTM established protocols and policies

What you’ll need:

Experience, Education & Certifications:

• High School diploma or G.E.D equivalent
• 1 year experience working with the ADA and/or elderly population
• 2 years of customer service experience
• 2 years of administrative support experience
• Intermediate level of proficiency or above with Microsoft Office Suite products, including Outlook, Word & Excel

Skills:

• Ability to type 40 wpm
• Project a professional image of MTM
• Desire to work with different kinds of software technology
• Exemplary communication and phone skills
• Excellent customer service skills
• Excellent organizational skills
• Ability to work independently and as part of a team
• Ability to identify with customer needs and circumstances
• Ability to handle multiple tasks and situations
• Ability to maintain high level of confidentiality
• Ability to follow specific instructions

Even better if you have...

• College Degree

Starting Salary of $20/hr.

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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