ELIGIBILITY AND SUPPORT SERVICES COORDINATOR

NYC Department of Social Services; New York (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an Eligibility and Support Services Coordinator to enhance access to vital benefits for individuals living with HIV. In this pivotal role, you will supervise staff, monitor benefits accuracy, and ensure compliance with policies. Your leadership will empower a dedicated team focused on client services, making a significant impact in the community. If you are passionate about making a difference and have the necessary supervisory experience, this opportunity is perfect for you.

Qualifications

• 3+ years of relevant experience, including supervisory roles.
• Experience in client services and documentation compliance.

Responsibilities

• Supervise staff to ensure performance and coverage across units.
• Monitor benefits accuracy and develop corrective actions.
• Act as community liaison and participate in events.

Skills

Supervisory Skills

Client Services

Documentation Compliance

Community Liaison

Education

Baccalaureate Degree

Associate Degree

High School Diploma

Job description

ELIGIBILITY AND SUPPORT SERVICES COORDINATOR

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Job Overview

The HIV/AI DS Services Administration (HASA) within the Human Resources Administration (HRA) expedites access to benefits for over 32,000 individuals living with HIV and 8,000+ affected families. Services include case management, rental and housing assistance, benefits application support, vocational services, and more.

Position Details

Under supervision, the Eligibility & Support Services Coordinator will support program eligibility and benefits administration, enabling the team to focus on client services. Two Principal Administrative Associates III are recruited for this role.

Key Responsibilities

• Supervise staff to ensure performance and coverage across units.
• Monitor and review benefits accuracy and timeliness.
• Develop corrective actions and training for staff performance.
• Ensure proper documentation and compliance for audits.
• Interpret and train staff on eligibility policies and procedures.
• Handle employee concerns and support, including grievances and labor relations.
• Act as community liaison, resolve concerns, and participate in community events.
• Assist the Regional Manager as needed.

Work Location & Schedule

Locations: 1790 Grand Concourse, Bronx, NY & 890 Garrison Avenue, Bronx, NY

Hours: 9am-5pm

Minimum Qualifications

• Baccalaureate degree + 3 years of relevant experience, including supervisory experience.
• Or an associate degree + 4 years of relevant experience, including supervisory experience.
• Or a high school diploma + 5 years of relevant experience, including supervisory experience.

Additional Information

This position is open to qualified persons with disabilities under the 55-a Program. Residency within NYC is generally required within 90 days of appointment. The City of NY is an equal opportunity employer committed to diversity and inclusion.