Tenant Services Coordinator, Master Lease Program - 315 W 94th (48150)

RiseBoro Community Partnership Inc.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage on-site services for tenants in New York. This role is essential in coordinating support for diverse populations, ensuring that services align with the mission of community empowerment. Responsibilities include conducting needs assessments, providing case management, and facilitating tenant engagement through various activities. Ideal candidates will possess a Bachelor's Degree in social work or psychology, along with strong problem-solving skills and the ability to work collaboratively. Join a team committed to making a meaningful impact in the community.

Qualifications

• Bachelor's Degree in social work, psychology, or a related field preferred.
• Experience with diverse populations and problem-solving skills.

Responsibilities

• Coordinate day-to-day on-site services for tenants, managing caseloads.
• Conduct needs assessments and develop tenant-centered support plans.
• Provide case management and advocacy for community services.

Skills

Problem-solving skills

Ability to work collaboratively with diverse populations

Experience with homeless populations

Flexibility to work weekends and evenings

Education

Bachelor's Degree in social work

Bachelor's Degree in psychology

Related field

Job description

Job Details

Job Location: 315 WEST 94TH STREET - NEW YORK, NY

Position Type: Full Time

Education Level: Bachelor

Salary Range: $29.67 - $32.97 Hourly

Job Shift: Day Shift

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Coordinate day-to-day on-site services for tenants, managing a caseload of approximately 20-25 households, ensuring services align with RiseBoro’s mission.
2. Conduct needs assessments and develop tenant-centered support plans, reviewing and updating them periodically.
3. Provide case management, assistance, advocacy, and referrals to community services as needed.
4. Assist tenants in maintaining housing subsidies and benefits required for permanent housing.
5. Support tenants in obtaining and maintaining government benefits, advocating as necessary.
6. Facilitate tenant engagement through workshops and social activities, including translation services as needed.
7. Educate residents about on-site services and community resources.
8. Maintain up-to-date records, including personal, eligibility, service, and correspondence files.
9. Conduct monitoring visits, telephone reassurance calls, and periodic inspections with property management.
10. Collaborate with community partners to support aging in place, including coordinating home care and discharge planning.
11. Communicate with property management regarding resident issues, incidents, and hospitalizations during off-hours.
12. Participate in case conferences and coordinate with program staff for tenant success.
13. Monitor recreational activities such as art, yoga, and gardening sessions.
14. Perform additional responsibilities as the position evolves.

COMPETENCIES

• Ability to work collaboratively with diverse populations
• Problem-solving skills and ability to work independently
• Experience with homeless populations and/or seniors
• Flexibility to work weekends and evenings as needed
• Commitment to RiseBoro’s mission of community empowerment

EDUCATION AND EXPERIENCE

Bachelor’s Degree in social work, psychology, or a related field preferred.

Qualifications

RiseBoro is an equal opportunity employer. We prohibit discrimination based on race, color, age, creed, religion, national origin, citizenship, political or union affiliation, marital status, sex, sexual orientation, gender identity, familial status, genetic information, disability, veteran status, or any other protected characteristic. Reasonable accommodations are provided as required by law. For accommodation requests, contact the Human Resources Department.