Elevator Service Technician

Hyperion Solutions; Memphis (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Hyperion Solutions is seeking a Field Service Technician based in Memphis, TN with travel up to 80% to support customers with installation, repair, and maintenance of elevator systems. We also welcome applicants in Florida (Tampa or Miami) who can work on-site and travel as needed.

Join Torin Drive North America, a Hyperion brand, to deliver technical assistance, site visits, and clear written communications.

Qualifications

• 5+ years of elevator service or maintenance experience
• Excellent customer service and communication skills
• Strong analytical and problem-solving abilities
• Proficiency with Microsoft Office, Windows OS, web browsers, and search tools; SAP experience a plus

Responsibilities

• Provide customers with training and technical support for the installation, repair, and troubleshooting of machines, motors, brakes, drives, controllers, and other electromechanical components
• Troubleshoot, install, and repair components at customer sites and in the central facility
• Create, complete, and document field service procedures
• Organize, track, and analyze all service activities; maintain the field service database
• Support new product development, including proper testing and qualification
• Administer Certified Mechanic Training
• Collaborate with the field support team to prioritize and execute tasks efficiently
• Conduct root cause analysis to drive product improvement and process efficiency
• Coordinate with factory and vendor technical support teams to resolve customer issues
• Build and maintain positive professional relationships with customers and field staff
• Perform other duties as assigned

Skills

Elevator service experience

Customer service

Communication skills

Analytical thinking

MS Office proficiency

SAP experience

Punctuality

Travel flexibility

Tools

SAP

Job description

This role will be based in Memphis, TN with travel requirements between 50-80%. We are also accepting applicants that currently reside in the Tampa and Miami areas in Florida.

About Us

Hyperion Solutions is a technology-driven vertical transportation solution provider headquartered in Memphis, Tennessee, with offices across the United States. We connect trusted brands to deliver premier integrated solutions in Systems & Components, Digital Solutions, and Technical Services for the vertical transportation industry. As a rapidly growing company, we are continuously seeking positive, energetic, and passionate people to join our team.

Torin Drive North America, a Hyperion brand, is a leading provider of geared and gearless machines for commercial and freight traction elevators. We are currently seeking a Field Service Technician to support our customers through technical assistance, site visits, and written communications.

What You’ll Do

• Provide customers with training and technical support for the installation, repair, and troubleshooting of machines, motors, brakes, drives, controllers, and other electromechanical components
• Troubleshoot, install, and repair components at customer sites and in the central facility
• Create, complete, and document field service procedures
• Organize, track, and analyze all service activities; maintain the field service database
• Support new product development, including proper testing and qualification
• Administer Certified Mechanic Training
• Collaborate with the field support team to prioritize and execute tasks efficiently
• Conduct root cause analysis to drive product improvement and process efficiency
• Coordinate with factory and vendor technical support teams to resolve customer issues
• Build and maintain positive professional relationships with customers and field staff
• Perform other duties as assigned

What You’ll Bring

• 5+ years of elevator service or maintenance experience: elevator mechanic or service technician with hands-on installation, maintenance, troubleshooting, and diagnostics of elevator equipment
• Strong interpersonal skills, grounded in honesty, ethics, and integrity
• Excellent customer service and communication skills
• Strong analytical and problem-solving abilities
• Proficiency with Microsoft Office, Windows OS, web browsers, and search tools; SAP experience a plus
• Punctuality, sense of urgency, self-motivation, and the ability to work both independently and as part of a team
• Willingness and ability to travel domestically and internationally up to 80% based on field needs
• Ability to work a minimum of 40 hours per week