Elevator Maintenance Dispatch Lead

TEI Group; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

TEI Group in New York, NY is seeking an experienced Dispatch Manager to coordinate daily deployment of field personnel for elevator maintenance. You will oversee dispatch, scheduling, and real-time prioritization of service calls, ensuring safe, timely, and efficient operations across projects.

The ideal candidate has 3–5+ years in dispatch or field coordination, elevator maintenance experience, strong leadership, and top communication skills.

Qualifications

• 3–5+ years of experience in dispatch, construction operations, field coordination, workforce scheduling, or a related position.
• Elevator industry experience strongly preferred.
• Demonstrated history of effectively managing people.
• Strong understanding of elevator maintenance and project scheduling.
• Exceptional organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple projects, priorities, and personnel assignments simultaneously.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Strong attention to detail and follow-through.
• Proficiency with Microsoft Office, particularly Outlook and Excel.

Responsibilities

• Manage the daily dispatch and scheduling of elevator mechanics, helpers, and other field personnel.
• Assign personnel based on qualifications, experience, project requirements, location, availability, and operational priorities.
• Monitor daily attendance, call-outs, vacations, absences, overtime, and staffing requirements.
• Make real-time adjustments to field assignments to address staffing changes, project delays, emergencies, and changing priorities.
• Maintain accurate and up-to-date dispatch schedules and field assignment records.
• Ensure field personnel receive the information necessary to report to the correct jobsite and perform their assigned work.
• Communicate schedule changes, project updates, and operational issues promptly to field personnel and management.
• Coordinate emergency and priority assignments while minimizing disruption to scheduled activities.

Skills

People management

Communication

Organization

Time management

Problem solving

Decision making

Multi-tasking

Attention to detail

Microsoft Office

Tools

Microsoft Office

Outlook

Excel

Job description

TEI Group in New York, NY is seeking an experienced Dispatch Manager to coordinate daily deployment of field personnel for elevator maintenance. You will oversee dispatch, scheduling, and real-time prioritization of service calls, ensuring safe, timely, and efficient operations across projects.

The ideal candidate has 3–5+ years in dispatch or field coordination, elevator maintenance experience, strong leadership, and top communication skills.