Elevated Food Runner & Expo Specialist

Hollywood Casino Joliet; Joliet (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

annual performance bonus

Paid time off

Job summary

Hollywood Casino Joliet's Specialty Food Runner/Expeditor role supports a fast-paced dining experience in our specialty restaurant venues. You will expedite from the kitchen pass, ensure plate presentation, accuracy, and timely delivery to tables while collaborating with servers, bartenders, and cooks.

The ideal candidate has at least 6 months of recent experience as a food runner or expeditor in a high-volume setting, strong communication skills, and the ability to read tickets and manage

Qualifications

• Minimum 6 months recent experience as a food runner and/or expeditor in a high-volume restaurant.
• Strong verbal communication; guest-forward demeanor.
• Read tickets/KDS, manage seat numbers, and balance multiple orders under time pressure.
• Working knowledge of menu items, allergens, temperatures, and plating standards.
• Neat, professional appearance in compliance with uniform and grooming standards.

Responsibilities

• Manage the pass/expeditor window: verify tickets, stage plates by seat/position, and prioritize according to fire/cook times.
• Dress/garnish plates to specification and confirm presentation standards before leaving the window.
• Deliver food promptly to the correct table and seat numbers; announce dishes and handle basic guest inquiries about ingredients and allergens, escalating as needed.
• Perform accuracy checks: reconcile plates to the ticket, confirm modifications and temperatures, and coordinate re-fires or add-ons with cooks.
• Communicate constantly with servers, bartenders, hosts, and culinary team to pace courses and support smooth service flow.
• Monitor dining room and service stations; anticipate needs, run support (water, silverware, share plates, condiments), and assist with table maintenance between courses.
• Execute side work (opening, running, closing) including restocking plateware, flatware, pass supplies, condiments, and sanitation of expo/delivery areas.
• Follow food safety, sanitation, and allergen-handling protocols at all times; maintain a safe and clean work environment for guests and coworkers.
• Operate POS/KDS functions relevant to the role as directed.
• Support special events, large parties, and high-volume periods with elevated urgency and professionalism.

Skills

Food runner experience

Verbal communication

Bilingual (optional)

Teamwork

Reading tickets/KDS

Tools

POS familiarity

Job description

Hollywood Casino Joliet's Specialty Food Runner/Expeditor role supports a fast-paced dining experience in our specialty restaurant venues. You will expedite from the kitchen pass, ensure plate presentation, accuracy, and timely delivery to tables while collaborating with servers, bartenders, and cooks.

The ideal candidate has at least 6 months of recent experience as a food runner or expeditor in a high-volume setting, strong communication skills, and the ability to read tickets and manage