Elevated Dining Server for Memorable Guest Experiences

Hyatt Hotels Corporation; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Restaurant Server in Houston to provide engaging guest service at a high-visibility dining venue. You will learn the menu, greet guests, present selections, and collaborate with the kitchen and service team to deliver memorable experiences.

The role emphasizes attention to detail, safety, sanitation, and the ability to thrive in a fast-paced environment while maintaining a welcoming, professional demeanor. Weekend and holiday availability is preferred.

Qualifications

• Must be able to lift a minimum of 20 lbs.
• Flexibility to work evenings, weekends, and holidays.
• Previous experience in a restaurant or customer service role preferred.
• Excellent communication and interpersonal skills.
• Positive attitude and enjoyment of the hospitality industry.
• Ability to work in a fast-paced environment while maintaining composure.
• Strong multitasking and time-management abilities.
• Attention to detail, ensuring accurate order-taking and payment processing.
• Knowledge of food and beverage menus, including dietary restrictions and allergies.
• Basic math skills for handling payments and calculating tips.

Responsibilities

• Uphold company policies, including safety, sanitation, attendance, and dress code guidelines.
• Ensure perishable items are properly labeled, rotated, and discarded to maintain quality control.
• Provide prompt, friendly, and professional service to guests, anticipating their needs and responding to questions.
• Greet guests warmly, assist with seating, and provide menus, water, and drinks.
• Communicate specials, explain menu items and dietary considerations, and take accurate orders.
• Coordinate with kitchen staff to ensure timely and accurate food and beverage delivery.
• Serve food and beverages promptly, maintaining proper presentation and timing.
• Monitor guest satisfaction, addressing requests, refilling drinks, and clearing plates.
• Handle guest concerns or complaints professionally, escalating to management as needed.
• Collaborate with team members to ensure smooth service, including assisting during busy periods.
• Process payments accurately and efficiently, presenting bills to guests.
• Perform opening and closing duties, including side work and station setup.
• Participate in training sessions, department meetings, and pre-shift meetings.

Skills

Communication

Customer service

Interpersonal skills

Teamwork

Time management

Multitasking

Job description

Hyatt Hotels Corporation is seeking a Restaurant Server in Houston to provide engaging guest service at a high-visibility dining venue. You will learn the menu, greet guests, present selections, and collaborate with the kitchen and service team to deliver memorable experiences.

The role emphasizes attention to detail, safety, sanitation, and the ability to thrive in a fast-paced environment while maintaining a welcoming, professional demeanor. Weekend and holiday availability is preferred.