Elegant Host/Hostess | SevenRooms & Guest Flow Pro

The Boca Raton; Boca Raton (FL); Vor Ort; USD 19.000 - 30.000; Vollzeit

Zusammenfassung

The Boca Raton is seeking a welcoming Host/Hostess to create a polished first impression in a refined dining environment. You will manage guest flow and reservations with a calm, friendly presence.

Responsibilities include greeting guests, escorting to tables, presenting menus, and coordinating with servers to ensure a seamless dining experience. SevenRooms experience and strong English communication are preferred for this high-volume setting.

Qualifikationen

• Working knowledge of restaurant operations and guest flow.
• Prior experience with SevenRooms is strongly preferred.
• Strong verbal communication and organizational skills.
• Ability to read and understand written English, including reservations, guest notes, and event details.
• Ability to speak English clearly and professionally with guests and team members.
• Ability to remain composed and welcoming in a fast-paced, high-volume environment.
• Ability to move efficiently throughout a busy dining room.

Aufgaben

• Greet guests warmly and professionally upon arrival, confirm reservations, and acknowledge special requests or occasions.
• Escort guests to their tables, offer chair assistance, present menus, and ensure guests feel welcomed and informed.
• Manage reservations, walk-ins, waitlists, and special requests using SevenRooms.
• Accurately update guest notes, preferences, and special occasions within SevenRooms.
• Answer incoming phone calls promptly and courteously, providing accurate information regarding reservations, hours, menus, and events.
• Maintain clear and consistent communication between guests, service staff, and management.
• Coordinate seating and table assignments to support service pacing and guest satisfaction.
• Communicate table status clearly with Servers, Captains, and Management.
• Monitor dining room activity throughout service and adjust seating flow as needed.
• Support daily preshift meetings by communicating guest notes, and operational updates when assigned.
• Ensure the host stand and entry area remain clean, organized, and presentable at all times.
• Perform opening and closing duties, including stocking supplies, cleaning, and assisting with side work.
• Assist with guest needs as appropriate, including directions within the resort, or special accommodations.
• Attend required meetings and training.
• Perform additional duties as assigned to support overall service excellence.

Kenntnisse

Communication

Organization

Reading English

Speaking English

Composure

Mobility

Ausbildung

High school diploma or equivalent

Tools

SevenRooms

Jobbeschreibung

The Boca Raton is seeking a welcoming Host/Hostess to create a polished first impression in a refined dining environment. You will manage guest flow and reservations with a calm, friendly presence.

Responsibilities include greeting guests, escorting to tables, presenting menus, and coordinating with servers to ensure a seamless dining experience. SevenRooms experience and strong English communication are preferred for this high-volume setting.