Electronics Product Support Specialist

MRA - The Management Association; Minneapolis (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Bestergo is expanding and seeks a Customer Service Specialist to assist customers by phone, email, and text. You will provide accurate product information, help with installation and usage, and resolve inquiries to maximize satisfaction.

Ideal candidates have 1–3 years in customer service, strong communication skills, and comfort navigating software and internet tools. This role emphasizes independent work, time management, and collaboration to improve processes.

Qualifications

• 1–3 years in customer service or related field.
• Detail-oriented with ability to follow written instructions.
• Strong computer skills across browsers, email, and chat tools.
• Excellent written and verbal communication.
• Customer service and analytical abilities.
• Able to work independently with good time management.
• Experience in consumer electronics installation is beneficial.

Responsibilities

• Handle inbound calls delivering professional product support.
• Explain how to install, use, or assemble products.
• Handle routine and complex inquiries with minimal supervision.
• Follow up with customers by phone, email, and text.
• Provide solutions and product information.
• Maintain call records.
• Collaborate with team to improve processes and customer experience.
• All other duties as assigned.

Skills

Customer service

Attention to detail

Computer literacy

Communication skills

Time management

Independent work

Multitasking

Tools

Email

Web browsers

Job description

Bestergo is expanding and seeks a Customer Service Specialist to assist customers by phone, email, and text. You will provide accurate product information, help with installation and usage, and resolve inquiries to maximize satisfaction.

Ideal candidates have 1–3 years in customer service, strong communication skills, and comfort navigating software and internet tools. This role emphasizes independent work, time management, and collaboration to improve processes.