Customer Service Specialist

MRA - The Management Association; Minneapolis (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Bestergo is expanding and seeks a Customer Service Specialist to assist customers by phone, email, and text. You will provide accurate product information, help with installation and usage, and resolve inquiries to maximize satisfaction.

Ideal candidates have 1–3 years in customer service, strong communication skills, and comfort navigating software and internet tools. This role emphasizes independent work, time management, and collaboration to improve processes.

Qualifications

• 1–3 years in customer service or related field.
• Detail-oriented with ability to follow written instructions.
• Strong computer skills across browsers, email, and chat tools.
• Excellent written and verbal communication.
• Customer service and analytical abilities.
• Able to work independently with good time management.
• Experience in consumer electronics installation is beneficial.

Responsibilities

• Handle inbound calls delivering professional product support.
• Explain how to install, use, or assemble products.
• Handle routine and complex inquiries with minimal supervision.
• Follow up with customers by phone, email, and text.
• Provide solutions and product information.
• Maintain call records.
• Collaborate with team to improve processes and customer experience.
• All other duties as assigned.

Skills

Customer service

Attention to detail

Computer literacy

Communication skills

Time management

Independent work

Multitasking

Tools

Email

Web browsers

Job description

Bestergo is growing! Bestergo is looking to add a Customer Service Specialist to join our growing organization.

As a Customer Support Specialist, you will assist customers' needs over the phone, provide accurate information, demonstrate understanding of our product lines, effectively solve problems, and offer resolutions on time to maximize customer satisfaction.

Essential Functions

• Availability to receive inbound calls and provide a professional level of product support when customers and users contact customer service.
• Identify factors and steps necessary to assist customers on how to properly install, use, and/or assemble our products, answer questions, and provide other product knowledge.
• Successfully respond to routine as well as more complex customer service calls and inquiries with minimal supervision.
• Support and follow up with customers through phone, email, and text.
• Provide appropriate solutions and detailed product information.
• Maintain and update call records on the status of customer service inquiries.
• Navigate software and the internet with multiple browsers, email, instant messenger, and chat tools.
• Review instructions, manuals, product information, and online listings for accuracy. Collaborate with other team members to help improve company processes and improve the customer experience.
• All other duties as assigned.

Skills/Experience Required

• Minimum of 1 to 3 years of customer service, product installation, or other related industry experience required.
• Detail-oriented with the ability to understand and communicate written instructions, procedures, and guidelines.
• Strong computer skills required to navigate software and the internet with multiple browsers, email, social media, instant messenger, and chat tools.
• Strong written and verbal communication skills.
• Strong customer service and analytical skills.
• Ability to work independently with strong time-management and organization skills.
• Experience in the consumer electronics industry, retail, or installation with an emphasis on television wall mounting, ready-to-build furniture, and accessories is beneficial.
• Knowledge of televisions, TV wall mounts, specifics with sheetrock, drywall, and hardware installation, or related work experience, is preferred.
• General understanding of the consumer electronics industry.