Electronic Work Request System Service Team Coordinator (Pipelin with Security Clearance

Lucayan Technology Solutions LLC; Huntsville (AL); On-site; USD 52,000 - 73,000; Full time

Job summary

Lucayan Technology Solutions LLC in Huntsville, AL is seeking an EWRS Service Team Coordinator to support the U.S. Army Corps of Engineers. This on-site role follows a Monday–Friday schedule within a federal office environment at Redstone Arsenal.

You will administer the EWRS system, serve as the primary CEHNC contact, ensure requests are assigned and tracked, and maintain security and records compliance. Prior customer service or administrative experience is preferred, with strong attention to

Qualifications

• Ability to pass installation access screening (NCIC-III/TSDB) for Redstone Arsenal
• Authorized to work in the United States; subject to E-Verify
• Prior customer service, administrative, or coordination experience preferred
• Basic computer skills; ability to use Microsoft Teams, SharePoint, and/or Power BI-based systems
• Ability to work independently and follow detailed instructions
• Strong attention to detail, reliability, and written communication skills

Responsibilities

• Perform day-to-day Service Section operations and provide CEHNC programs with EWRS instruction
• Serve as primary point of contact for CEHNC users; troubleshoot issues and escalate as needed
• Monitor EWRS to ensure requests are assigned within 24 hours
• Track open actions against suspense dates and contact assignees on overdue items
• Maintain QC Record Log of EWRS-related emails in MS Teams
• Maintain a Record Log of technical issues including logging and resolution tracking
• Represent EWRS during system/platform changes and coordinate with CEHNC users
• Safeguard government property and access credentials
• Coordinate communication and scheduling with supervisors and COR
• Use Microsoft Teams, computers, and mobile phones for scheduling and updates
• Prepare and submit a monthly status report on DF-related activities
• Attend quarterly CEHNC coordination meetings and provide schedule change notices

Skills

Customer service

Administrative coordination

Attention to detail

Written communication

Independent work

Reliability

Tools

Microsoft Teams

SharePoint

Power BI

Job description

There is an immediate need for an EWRS Service Team Coordinator to support the U.S. Army Corps of Engineers in Huntsville, AL. This position requires on-site support during core hours, Monday through Friday, and is ideal for individuals seeking steady full-time work in a federal office environment. Location: Redstone Arsenal, Huntsville, AL Employment Type: Full-Time Schedule: Monday-Friday (Excluding Federal Holidays) Status: Talent Pool This posting is intended to establish a pool of qualified candidates for future openings supporting ongoing operations. Positions may become available based on staffing needs, operational requirements, or workforce changes. Qualified applicants may be contacted as opportunities arise. Position Summary The EWRS Service Team Coordinator is responsible for administering the Electronic Work Request System (EWRS) - also known as the "DF" (Disposition Form) System or "EDT" (Engineering Data Tasker) - in support of Huntsville Engineering & Support Center (HNC) programs and directorates. This role serves as the primary point of contact for CEHNC users, ensuring requests are properly assigned, tracked, and resolved. Services must be performed in full compliance with federal security, records management, and information assurance requirements. Essential Duties

• Perform day-to-day Service Section operations and provide CEHNC programs and branches with instruction on EWRS use
• Serve as primary point of contact for CEHNC users; troubleshoot system issues and escalated unresolved problems to the technical POC or EDS-E Branch Chief
• Monitor EWRS to confirm requests are assigned to the correct branch within 24 hours; follow up directly when assignment is delayed
• Track open actions against suspense dates and engage assignees and taskers on overdue items
• Maintain a QC Record Log of EWRS-related email correspondence in MS Teams
• Maintain a Record Log of technical issues, including issue logging, suspense date assignment, and resolution tracking
• Represent the EWRS process during system or platform changes, coordinating with the CEHNC user base and providing training or updates as needed
• Safeguard government property and access credentials
• Follow all USACE, installation, and facility security procedures Communication & Scheduling
• Communicate with supervisors and the Contracting Officer's Representative (COR)
• Use Microsoft Teams, computers, and mobile phones for scheduling and work updates
• Prepare and submit a monthly status report (DFs received, DFs not assigned within 24 hours, coordination actions taken, and results)
• Support and attend quarterly coordination meetings with CEHNC; provide advance notice of schedule changes when required

Required Qualifications

• Ability to pass installation access screening (NCIC-III/TSDB vetting) for unescorted access to Redstone Arsenal
• Authorized to work in the United States; subject to E-Verify
• Prior customer service, administrative, or coordination experience preferred
• Basic computer skills; ability to use Microsoft Teams, SharePoint, and/or Power BI-based systems
• Ability to work independently and follow detailed instructions
• Strong attention to detail, reliability, and written communication skills

Physical Requirements

• Ability to sit, stand, and move about an office environment throughout the shift
• Ability to use standard office equipment (computer, phone, printer)
• Ability to perform repetitive administrative and coordination tasks