EWRS Service Team Coordinator - On-Site Huntsville

Lucayan Technology Solutions LLC; Huntsville (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Lucayan Technology Solutions LLC seeks an EWRS Service Team Coordinator in Huntsville, AL to administer the EWRS system in support of CEHNC programs. This on-site role requires full-time hours, Monday through Friday, with strict adherence to security and records-management requirements.

You will be the primary CEHNC contact, guide users, track requests, and coordinate with technical POC to resolve issues, while safeguarding government property.

Qualifications

• Ability to pass installation access screening (NCIC-III/TSDB vetting) for unescorted access to Redstone Arsenal.
• Authorized to work in the United States; subject to E-Verify.
• Prior customer service, administrative, or coordination experience preferred.
• Basic computer skills; ability to use Microsoft Teams, SharePoint, and/or Power BI-based systems.
• Ability to work independently and follow detailed instructions.
• Strong attention to detail, reliability, and written communication skills.
• Ability to sit, stand, and move about an office environment throughout the shift.
• Ability to use standard office equipment (computer, phone, printer).
• Ability to perform repetitive administrative and coordination tasks.

Responsibilities

• Perform day-to-day Service Section operations and provide CEHNC programs and branches with instruction on EWRS use
• Serve as primary point of contact for CEHNC users; troubleshoot system issues and elevate unresolved problems to the technical POC or EDS-E Branch Chief
• Monitor EWRS to confirm requests are assigned to the correct branch within 24 hours; follow up directly when assignment is delayed
• Track open actions against suspense dates and engage assignees and taskers on overdue items
• Maintain a QC Record Log of EWRS-related email correspondence in MS Teams
• Maintain a Record Log of technical issues, including issue logging, suspense date assignment, and resolution tracking
• Represent the EWRS process during system or platform changes, coordinating with the CEHNC user base and providing training or updates as needed
• Safeguard government property and access credentials
• Follow all USACE, installation, and facility security procedures

Skills

Attention to detail

Written communication

Independence

Tools

Microsoft Teams

SharePoint

Power BI

Job description

Lucayan Technology Solutions LLC seeks an EWRS Service Team Coordinator in Huntsville, AL to administer the EWRS system in support of CEHNC programs. This on-site role requires full-time hours, Monday through Friday, with strict adherence to security and records-management requirements.

You will be the primary CEHNC contact, guide users, track requests, and coordinate with technical POC to resolve issues, while safeguarding government property.