Electronic Technical Support/Customer Service

Prostaffworkforce; Richardson (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Direct deposit

Weekly pay

Medical benefits

401(k) Plan

Job summary

ProStaff Workforce Solutions seeks an Electronic Technical Support/Customer Service representative for a privately owned manufacturing company in Richardson, TX 75081. You will answer customer questions, diagnose problems, repair products, and support returns and order processing.

The role emphasizes strong phone support, electronics knowledge, and fast, accurate service with a seven-day turnaround goal. Mon–Fri schedule; contract-to-hire; DoE pay; benefits provided.

Qualifications

• Associates degree or technical certificate requested; extensive experience may substitute.
• Experience assisting customers over the phone and troubleshooting.
• Hands-on electronics repair knowledge and soldering skills are a plus.
• Familiarity with RF, analog & digital circuitry preferred but not required.
• Strong communication and problem-solving abilities for customer care.

Responsibilities

• Provide exceptional customer service and troubleshoot over the phone.
• Diagnose product issues and document repair/parts information in the database.
• Process returned products, enter orders, and assist sales as needed.
• Maintain 7-business-day turn-around for most repairs and track logs.
• Communicate issues to supervisors and engineers as needed.

Skills

Phone support

Troubleshooting

Customer care

Electronics knowledge

Soldering

Problem analysis

Education

Associates degree / Technical certificate

Job description

Electronic Technical Support/Customer Service

• Manufacturing

ProStaff Workforce Solutions is seekingan Electronic Technical Support/ Customer Servicefor privately owned manufacturing company in Richardson, TX 75081.

Contract-to-Hire Pay Rate: DoE

Schedule: Monday – Friday 8 am-4:30pm or 8:30-5pm

The Electronic Technical Support/Customer Service team is known for its exceptional customer service track record; their Electronics Technicians play a huge role in strengthening customer relationships through answering customer questions, repairing their product, identifying trends, and providing feedback to the Engineering group. This role is responsible for processing returned product and performing system diagnosis and repair, telephone support, and troubleshooting for escalated customer support issues.

Essential Duties and Responsibilities

• Maintaining excellent customer service.
• Troubleshooting over the phone with customers to determine a problem/solution.
• Maintaining the company's 7 business-day turn around goal for most repairs by quickly diagnosing equipment problems, repairing and completing transactions in a fast and efficient manner.
• Entering repair information in our database to include parts used, labor codes and troubleshooting information, etc.
• Entering parts exchange orders, accessories orders and other sales orders as needed when working with customers and sales department.
• Entering call log and customer information within database system.
• Communicating problems and issues to CSD Supervisor and CSD engineer.
• Other duties may be assigned.

Qualifications

• Associates degree or Technical certificate / extensive prior experience may be considered in place of a degree
• Experience in assisting the customers over the phone (troubleshoot, creating purchase orders, RAM’s)
• Knowledge of hands-on electronics repair
• Knowledge of RF, analog, and digital circuitry (desired but not required)
• Knowledge of soldering techniques
• Ability to quickly determine or analyze problem(s) and communicate to customers
• Customer care skills, including the ability to diffuse a difficult customer situation
• The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

About ProStaff Workforce Solutions

We are a fast growing and successful agency that treats all its clients and candidates with a personal touch. ProStaff Workforce Solutions is a group of industry experts—many hailing from larger agencies—who know their business well and enjoy working in a more hands-on and flexible environment, with attention to detail. Our mission is to match quality people with quality jobs and quality companies to maximize productivity and profitability. We develop long-term relationships and provide a level of customer service and expertise that instill confidence and trust in our client companies and candidates.

Our Values

• Integrity
• Commitment
• Quality
• Diversity

Benefits for eligible employees

• Direct deposit
• Weekly pay
• Medical benefits
• 401(k) Plan