Electronic Services Representative

Smbonline; Carthage (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

SMBonline is seeking a customer service professional to support electronic banking services for customers and bank staff. You will assist with online banking tools, cross-sell services, and provide timely responses to inquiries.

The role requires excellent communication, integrity, and the ability to multi-task across NetTeller, Cash Management, ATMs, and card services. On-site work with standard bank hours is expected.

Qualifications

• High School Diploma or equivalent required.
• Prior teller or banking experience required.
• College degree and/or previous electronic services experience preferred.

Responsibilities

• Provide excellent customer service per company standards and philosophy.
• Assist customers with online banking features (bill pay, mobile deposit, transfers, history).
• Support on-site electronic banking services for business customers.
• Handle NetTeller, Cash Management, ATM, and card services duties.
• Cross-train in card services and merchant processing tasks.
• Participate in SMB community events.
• Identify opportunities to cross-sell bank products and services.
• Correspond with online customers via email/phone to answer questions or address complaints.

Skills

Customer service

Active listening

Written communication

Verbal communication

Integrity

Internet banking

Multi-tasking

Office equipment knowledge

Spanish language

Education

High school diploma or equivalent

Banking experience preferred

College degree preferred

Tools

Jack Henry

Microsoft Office

Deluxe

SMBonline & mobile app

Job description

JOB HOURS:

8:00/8:30 - 5:00/5:30 Mondays - Friday 40 hours/week

JOB SUMMARY:

Provides prompt, courteous and accurate customer service while assisting customers and bank employees with electronic services. This position must acquire and maintain working knowledge of bank products and services to assist customers and recognize opportunities to cross sell. Serves as a specialized contact for NetTeller, Cash Management, ATM's, Merchant Services and Card Services duties.

ESSENTIAL FUNCTIONS:

• Provide excellent customer service in accordance with our standards and philosophy.
• Assist customers daily on the different uses of online banking services, such as bill pay, mobile deposit, transfers, transaction history, manage debit cards.
• Provide on-site assistance for electronic banking services to business customers.
• Performs daily functions for NetTeller, Cash Management, ATM's promptly and efficiently.
• Cross trains in card services and merchant processing duties.
• Participates in community events for SMB.
• Recognizes opportunities to cross sell bank products and services.
• Corresponds with online customers via e-mail, telephone, or other electronic messaging systems to address questions or complaints about products and policies.

SKILLS/ABILITIES REQUIREMENTS:

• Professional attitude and appearance.
• Excellent customer service with active listening skills.
• Trustworthiness and the ability to act with integrity.
• Strong oral and written communication skills.
• Working knowledge and use of internet/mobile banking products and accounts.
• Detailed and service oriented with ability to multi-task.
• Computer Skills (Jack Henry, Microsoft Office, Deluxe, SMBonline & mobile app)
• Knowledge of office equipment such as telephone systems, printers, etc.
• Bilingual in Spanish beneficial.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required.
• Prior teller or banking experience required.
• College degree and/or previous electronic services experience preferred.

PHYSICAL REQUIREMENTS:

• Must be able to sit for extended periods of time, bend, twist, view and use a computer, and telephone with an earpiece or headset.
• Must be able to lift up to 15 lbs. at times.

AAP/EEO STATEMENT:

Our company is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.