SERVICE REPRESENTATIVE - FirstBank Plaza

First Bank; Charlotte Amalie (United States Virgin Islands); On-site; USD 32,000 - 46,000; Full time

Job summary

First Bank is seeking a Service Representative - ECR to process financial transactions and cross-sell bank products to meet performance goals, in line with policies and regulations. You will handle deposits and payments, verify cash, prepare end-of-day tallies, perform administrative duties, and participate in audits, while delivering customer service with accuracy and integrity.

The role requires a college year or high school diploma with experience in customer service, ability to work flexible

Qualifications

• Minimum requirements include a high school diploma or equivalent and relevant customer service experience.
• Successful completion of the organization’s placement test and formal teller training program.
• Flexible and non-traditional hours including weekends and holidays.

Responsibilities

• Processes financial transactions and cross-sells to meet performance objectives.
• Performs deposits, loan and utility payments, cash handling and daily reconciliations.
• Makes referrals for bank products and services within policy guidelines to achieve sales goals.
• Completes FINCEN 104 documentation and maintains department records.
• Participates in audits, investigations and special projects as assigned.

Skills

Customer service

Teamwork

Attention to numbers

Verbal/written communication

Computer literacy

Education

High School Diploma

College coursework or degree

Teller training program

Job description

SERVICE REPRESENTATIVE - ECR

Job Summary:

The Service Representative processes financial transactions and cross-sells to effect the sales of bank products and services to achieve performance objectives in accordance with applicable programs, policies, and regulations.

Essential Responsibilities:

• Performs account services by receiving deposits, loan and utility payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; cash advances; etc. in accordance with established policies, regulations and service standards.
• Makes referrals for bank products and services within the framework and following the guidelines of the organization’s sales and service culture to achieve individual and unit sales and referral goals.
• Prepares cash and performs verification and reconciliation to satisfy cash requirements of the automated transaction machines (ATMs); performs end of day activities, including accurate and timely capturing of daily work (scanning) to verify and balance daily tallies and final register values.
• Performs a variety of administrative duties such as the completion and submission of FINCEN 104 documentation, daily verifications and maintenance and organization of department files and documentations.
• Participates in audits, investigations, reviews, request for information (RFI), and special projects as assigned.

Other Responsibilities:

• Complies with all relative laws and regulations, including but not limited to the Bank Secrecy Act, OFAC, Truth in Savings, Truth in Lending and Community Reinvestment Act.
• Ensures the application of all security measures, such as the verification of clients’ identity, and internal control measures such as maintenance to cash tills.
• Participates in bank sponsored programs to assist with the achievement of CRA and Volunteering goals and objectives.
• Performs other related duties as assigned.

Independence of Judgment:

The degree of judgment is limited to very specific transactional activities for which the employee has been trained to perform; exercises limited independent discretion; seeks guidance and direction from management when activities exceed established authorities.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Competencies:

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar; the ability to speak and comprehend the English language
• Computer literate
• Knowledge of Banking laws and regulations, products and services
• Ability to work as a member of a team
• Customer service orientation
• Orientation towards working with numbers

Impact of Errors:

The impact of errors of this position could affect activities related with the position, unit and other departments, and the image of the organization. Errors have financial, legal, regulatory and employment implications.

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this job. The Employee in this position is required to sit, stand, walk, use hands and fingers to perform data entry activities, reach, handle and manipulate objects; hear, and speak.

Specific vision abilities required by this job include close and distance vision.

Minimum Requirements:

• One years of College at an accredited institution, and one year of experience in a customer service environment OR
• High School Diploma and three years of experience in a customer service environment
• Successful completion of the organization’s placement test and formal teller training program
• Must be able to work flexible and non-traditional hours, including weekends and holidays

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER