Electronic Payments Supervisor

Royal Credit Union; Eau Claire (WI); Hybrid; USD 75,000 - 87,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with 5% match

Paid family leave

Vacation time

Sick leave

Tuition assistance

Student loan debt assistance

Pet insurance

Job summary

Royal Credit Union in Eau Claire, WI, seeks an Electronic Payments Supervisor to lead a high-performing team and oversee key payment functions. You will drive efficiency, strengthen compliance, and improve service for Members and staff.

The role requires an Associate’s degree with two years of leadership and financial services experience. Hybrid schedule, strong collaboration, and a focus on operational excellence are expected.

Qualifications

• Associate’s degree and at least two years of leadership experience and two years of financial services experience.
• Demonstrated ability to lead, coach, and develop team members with clear expectations and accountability.
• Strong knowledge of payment operations and regulatory compliance (electronic payments, ACH, wires, cards).
• Proven problem-solving and continuous improvement mindset for process enhancements.
• Excellent communication and collaboration skills across departments.
• Proficiency with technology and ability to learn new tools quickly.

Responsibilities

• Supervise an assigned team of Electronic Payments Specialists and assist the Payment Services Manager with department operations.
• Coordinate workflow for debit, credit, prepaid cards, ACH, wires, check processing, and related tasks.
• Identify and implement process improvements to boost efficiency, productivity and service levels.

Skills

Leadership experience

Regulatory compliance knowledge

Electronic payments knowledge

Process improvement

Communication

Education

Associate’s degree in Business/Accounting/Finance

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Are you a collaborative leader with a passion for operational excellence and delivering exceptional service? Become an Electronic Payments Supervisor at Royal Credit Union! In this role, you'll lead a high-performing team, oversee critical electronic payment functions, and drive process improvements that enhance efficiency, compliance, and service for our Members and team members alike.

Why Royal?

• Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

What You’ll Do:

Supervise an assigned team of Electronic Payments Specialists and assist the Payment Services Manager with the overall operations of the department. Coordinate the workflow for a variety of duties related to debit, credit, prepaid cards, ACH, wires, check processing, negative shares, levies, workers compensation, and shared branch administration. Actively seek out and implement process improvement/reengineering opportunities (procedural or automated) to improve efficiency, productivity, and service levels of the payment operations team.

Our Commitment To You:

• Compensation: $75,400 - $86,700 annually.
  • This is an exempt-level, salaried position.
  • Candidates with significant related experience may be higher
• Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

What’s Needed For This Position:

• Associate’s degree in Business, Accounting, Finance, or equivalent experience, along with at least two years of leadership experience (or equivalent leadership training) and two years of experience in financial services. Must be bondable upon hire.
• Demonstrated ability to lead, coach, and develop team members by setting clear expectations, providing meaningful feedback, supporting professional growth, and fostering accountability for results.
• Strong knowledge of payment operations and regulatory compliance, including electronic payments, ACH, wires, debit and credit cards, audit requirements, risk management practices, and safeguarding confidential Member information.
• Proven problem-solving and continuous improvement mindset with the ability to identify process enhancements, streamline workflows, improve operational efficiency, and support organizational objectives through innovative thinking and sound business judgment.
• Excellent communication, relationship-building, and collaboration skills with the ability to cultivate trust, partner across departments, navigate change effectively, and support a positive team culture aligned with Royal's values.
• Proficiency with technology and digital tools, including a working knowledge of Microsoft Office applications and the ability to quickly learn new technologies that support operational excellence.

We’d Love To See:

• Bachelor's degree in Business, Finance, Accounting, or equivalent experience.
• Previous Royal Credit Union experience.
• AAP (Accredited Automated Clearing House Professional) and/or APRP (Accredited Payments Risk Professional) certification.

Work Schedule/Location:

• Full-Time salaried position; Hours will generally be Monday through Friday, 8:00am - 5:00pm with occasional evening and weekend hours, as needed.

• This position is part of Royal's workplace flexibility program and has the ability to hybrid about 2 days a week after approximately 2-4 months of training and proficiency in the position.
• When not working remote, the office location is the Corporate Office in Eau Claire, WI.

• This position requires residency within Royal's office footprint.

Training:

• Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.
• Foundation Training covers fundamental information about Royal's culture and core values which sets the stage for team members to be successful within our organization.