Electronic Health Records Support Analyst

Tillamook County Creamery Association; Tillamook (OR); On-site; USD 68,000 - 98,000; Full time

Job summary

The Tillamook County Health Department seeks an EHR Support Analyst to optimize Epic PM and EHR tools, serving as a liaison with OCHIN and ensuring alignment with clinical workflows.

You will deliver training through bootcamps, webinars, and one‑on‑one coaching, analyze workflows, improve system efficiency, and support staff in patient data management and regulatory compliance. Strong communication and problem‑solving skills are essential.

Qualifications

• Bachelor's degree required;or equivalent combination of education and experience.
• Minimum two years of related experience or four years of combined work/training.
• Knowledge of Epic applications, including EpicCare PM/EHR, preferred.
• Familiarity with HIPAA and patient data protection requirements.
• Experience with training staff on EHR systems and workflows.

Responsibilities

• Field and document requests for assistance; troubleshoot and provide high-level customer service for EHR problems.
• Respond to requests for EPIC and EHR support in a timely manner.
• Participate in Site Specialist, HIM Workgroup, and QA workgroups; support QA efforts.
• Provide training and create user manuals; conduct workshops and one-on-one coaching.
• Review system utilization and report progress; promote best practices for EMR usage.
• Collaborate with IT and healthcare teams to integrate EHR with other systems.
• Develop test plans for EHR updates; ensure security and compatibility.
• Monitor data entry practices to ensure data integrity and compliance.

Skills

Epic/EHR support

HIPAA compliance

Project management

Communication

Troubleshooting

Time management

Training delivery

Problem solving

Team collaboration

Data-driven decision making

Education

Bachelor's degree in Computer Science

Bachelor's degree in Health Information Management

Business equivalent

Equivalent experience 4 years

Tools

EpicCare

Epic PM

OCHIN platform

Job description

Position Summary

Department: Health and Human Services

Union Affiliation: AFSCME

Work Schedule: Monday - Friday

Hours Per Week: 40

Tillamook County follows Oregon Pay Equity laws in reviewing education, experience and seniority for wage offers.

The Electronic Health Records (EHR) Support Analyst is responsible for supporting the use of the clinical information system tools used by the Tillamook County Health Department (TCHD), including Epic Suite of Practice Management (PM) and EHR as OCHIN/Epic Site Specialist. In addition to providing technical support and troubleshooting, this role serves as a key liaison between TCHD and OCHIN, ensuring alignment between system functionality and operational needs. The ESA develops and delivers training through bootcamps, webinars, workshops, and one‑on‑one coaching, supporting staff in optimizing their use of Epic tools. This position also collaborates with healthcare teams to analyze and enhance workflows, improve system efficiency, and ensure compliance with regulatory standards. Strong communication, problem‑solving, and training skills are essential for guiding staff, strengthening clinic operations, and driving continuous improvement in patient data management and system utilization.

Qualifications

Knowledge, Skills, and Abilities

Knowledge

• Thorough understanding of all aspects of Epic applications to provide direct support to clinicians and support staff and other users as they learn and navigate the Epic applications, this includes the Epic Suite of practice management and electronic health record (EpicCare).
• Knowledge of HIPAA regulations and understanding of the importance of accuracy in patient information management to prevent violations.
• Knowledge of project management principles to guide initiatives to successful completion.

Skills

• Skill in operation of EHR and computer systems.
• Skill in providing appropriate Health Information Management representation for the organization.
• Skill in supporting the collaborative EMR and PM design.
• Skill in supporting the decision‑making process of the HIM Workgroup.
• Skill in delivering clear, effective communication and ensuring mutual understanding.
• Skill in decision‑making by obtaining relevant information, identifying key issues, and making informed and objective choices.
• Skill in problem‑solving by analyzing issues and using logic, judgment, and data to evaluate alternatives and recommend solutions.
• Skill in time management to set priorities, goals, and schedules for maximum productivity.
• Skill in maintaining high work standards and seeking continuous improvement.

Abilities

• Ability to serve as a key liaison between the organization and OCHIN regarding HIM issues.
• Ability to attend and participate in regularly scheduled Workgroup meeting and follow through on agreed upon deliverables.
• Ability to communicate effectively in written, verbal and oral communication skills, including excellent customer service skills.
• Proven ability to communicate with and educate staff at all professional levels.
• Ability to multi‑task and apply skills in a fast paced, stressful environment.
• Ability to work as a team member, including effective communication with all team members.
• Ability to apply technical and professional knowledge to achieve results.

Required Qualifications (Minimum Qualifications For This Role)

Education

• Bachelor's degree in Computer Science, Health Information Management or Business equivalent.
• Equivalent experience may be substituted for educational requirement. Amount of additional experience acceptable: Four (4) years.

Experience

OR

• Two 2 years of related experience.
• A satisfactory combination of work experience and training.

Certifications or Licenses

• If the operation of a motor vehicle is required, the employee must possess a valid Oregon driver’s license and maintain an acceptable driving record.

Preferred Qualifications

• Strong clinical background and training/education in healthcare preferred.
• Experience with EpicCare Ambulatory Record or another similar system, training software to new users, or providing direct EHR support with clinicians and other health care providers desired.

Other Qualifications

• Must pass a pre‑employment criminal history background investigation.

Essential Duties

• Field and document requests for assistance, troubleshoot, train, and provide high level customer service to ensure timely solutions for TCHD staff’s EHR related problems.
• Respond to co-workers' requests for EPIC and EHR support in a timely manner.
• Participate in OCHIN’s Site Specialist workgroup, Health Information Management workgroup, Operations Council workgroup, and Solutions workgroup. Participate in Tillamook County Health Department’s Quality Assurance workgroup.
• Provide training and support to healthcare staff on EHR system usage, including creating user manuals, conducting workshops, and offering one‑on‑one assistance to address specific user needs.
• Review application utilization and report progress/recommend remedial actions. Provide instruction to users that follow TCHD’s best clinical and administrative practices and promote and champion the use of electronic medical records during all interactions internal and with the local medical community.
• Work collaboratively with TCHD staff and management in concert with established processes to request additional system changes or enhancements.
• Implement, configure, and maintain EHR systems across healthcare facilities to ensure efficient patient data management and compliance with healthcare regulations.
• Analyze and optimize workflows within the EHR system to enhance clinical operations, reduce redundancies, and improve patient care delivery.
• Develop and execute test plans for EHR system updates and upgrades to ensure compatibility, functionality, and security before full‑scale deployment.
• Collaborate with IT and healthcare teams to integrate EHR systems with other clinical and administrative systems, ensuring seamless data exchange and interoperability.
• Monitor and audit EHR system usage and data entry practices to ensure data integrity, confidentiality, and compliance with legal and ethical standards.
• Customize EHR software to meet the specific needs of healthcare providers, including developing unique templates, reports, and clinical decision support tools.
• Research and recommend new EHR technologies and tools to enhance system performance, user experience, and patient outcomes, including participation in pilot studies and vendor evaluations.
• Create and maintain spreadsheets to provide management reports.

Performs additional duties as assigned.

Supplemental Information

Supervisory Responsibilities

• Not a supervisory role but provides informal training/orientation to volunteers, or newly assigned personnel.

Supervisory Controls

• Works under general supervision with recurring tasks performed independently. The supervisor provides professional advice on non‑routine matters, and periodic reviews are conducted to ensure adherence to expected results.

Working Conditions

Mental effort

• High degree of concentration with above normal periods of attention, above normal deadlines, or a high degree of creative thinking.

Physical effort

• Minimal: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, laptop bag, or small parts; or driving an automobile. No special physical demands are required to perform the work.

Work environment

• Everyday Risks/Discomforts: require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals. The work area is adequately lighted, heated, and ventilated.