Electronic Funds Processing Specialist

PENAIR CREDIT UNION; Pensacola (FL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Continuing education up to $15K

Student loan payoff

Adoption assistance

Wellness programs

Gym membership reimbursement

Career development resources

Financial wellness resources

Tech purchase assistance

Job summary

PenAir Credit Union is seeking a specialized Electronic Payments role in Pensacola. You will monitor, review, and process electronic payment activity, including wires, ACH, and RTP, ensuring accuracy, timeliness, and compliance with NACHA, NCUA, and related rules.

The role requires a two-year degree and 3–5 years in payments or deposit operations; certifications like AAP/NCP are preferred. We offer a competitive benefits package and a starting hourly rate that reflects experience.

Qualifications

• Two-year college degree or equivalent coursework.
• Preferred certifications include Accredited ACH Professional (AAP) and National Check Professional (NCP).
• Employees are encouraged to pursue and maintain industry certifications.

Responsibilities

• Process electronic funds transactions, including wires, share drafts, Check 21, return cash letters, ACH, and RTP activities.
• Identify unusual activity, risks, and potential fraud; apply risk-based decision making.
• Assist with audits, training, and procedural documentation; support cross-functional projects.

Skills

Customer service

Communication

Risk awareness

Education

Two-year college degree

AAP certification

NCP certification

Tools

Electronic payments systems

Job description

Company Description

Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.

PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.8 billion in assets, our purpose is to enhance the lives of those we serve in the Florida Panhandle, Southern Alabama, and Virginia.

Careers

Do you have a passion for helping others? Currently, PenAir provides access to 15 convenient locations across Mobile and Baldwin counties in Alabama and Escambia, Santa Rosa, Okaloosa and Bay counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.

Join the team. You’ll fit right in.

Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you?

The PenAir difference.

Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

Holistic Amenities:

• Up to $15K available for continuing education
• Student Loan Paydown
• Adoption Assistance Reimbursement
• Wellness Programs
• Gym membership reimbursement
• Formal Career Development Resources
• Financial Wellness Resources
• Purchase assistance with computers and fitness equipment.

Benefits Package Highlights:

• Generous PTO Plan—20 days for new hires
• Paid Maternal & Parental Leave
• Competitive Retirement Plan
• Competitive medical, dental & vision plans
• Company paid Telehealth services
• Company paid Short Term Disability
• And more……….!

The starting hourly rate for this role is $21.31-$23.97 based on experience.

About the role:

Responsible for monitoring, reviewing, and processing electronic payment activity, including ACH, share drafts, Check 21, return cash letters, Federal Reserve adjustments, real-time payments, incoming and outgoing wires, and transactions processed through applicable third-party platforms. Exercises sound judgment, critical thinking, and risk based decision-making to ensure transactions are processed accurately, timely, and in compliance with policies, procedures, regulatory requirements, and internal controls. Serves as a subject matter resource for electronic funds processing activities and supports departmental training, procedural documentation, and knowledge transfer initiatives.

Major Duties and Responsibilities:

Process electronic funds transactions, including wires, share drafts, Check 21, return cash letters, bill pay, and RTP activity, ensuring accurate and timely processing of high-dollar transactions and significant money movement. Apply critical thinking, sound judgment, and risk-based decision-making to identify unusual activity, exceptions, discrepancies, and potential fraud or operational risks. Maintain adherence to established deadlines, cut-off times, approvals, and controls. Monitor GLs, perform reconciliations, research discrepancies, assess risk, and elevate issues for timely resolution. Identify root causes and recommend corrective actions. Review, research, and resolve ACH and Share Draft disputes and adjustments, including stop payments, returned drafts, payroll wire requests, cafeteria accounts, and accounts payable items. Escalate complex, high-risk, or time-sensitive situations when necessary. Remain informed of NACHA, NCUA, Federal Reserve Bank requirements and services, OFAC, BSA/AML, the USA PATRIOT Act, GAAP, and other applicable requirements. Assist with onboarding and training employees and cross-functional partners. Support procedural documentation, operational guidance, knowledge sharing, and professional development related to industry certifications, including AAP and NCP. Assist with internal and external audits, departmental projects, reporting, and internal control activities. Performs other job-related duties as assigned.

Experience

Three to five years of similar or related experience in electronic payments, deposit operations, financial-services operations, or a comparable processing environment, including preparatory experience.

Education/Certifications/Licenses

A two-year college degree or equivalent specialized coursework. Preferred certifications include Accredited ACH Professional (AAP), National Check Professional (NCP), and other relevant payments, treasury, or compliance certifications. Employees are encouraged to pursue and maintain industry certifications.

Interpersonal Skills

Courtesy and tact are essential elements of the job. Work involves personal contact with employees, vendors, and others inside and outside the organization for the purpose of giving and obtaining information, resolving payment related matters, explaining accounting requirements, and supporting timely business operations. Strong customer service, responsiveness, and professional communication are required.

Other Skills:

Strong understanding of electronic payments systems, transaction flows, and related financial processing technologies. Ability to interpret and apply technical guidance, operating rules, and regulatory requirements in a dynamic payments environment. Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities effectively.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Equal employment opportunity, including veterans and individuals with disabilities.