Electronic Enrollment Analyst

Delta-Dental; Naperville (IL); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

On-site fitness center

Hybrid work schedule

Tuition reimbursement

Volunteer time off

Company-wide bonus program

Workplace flexibility policy

Job summary

Delta Dental of Illinois invites applications for an Electronic Enrollment Analyst in Naperville, IL. The role focuses on electronic enrollment file implementation, ongoing processing, and liaison activities between enterprise technical support and group programmers.

The ideal candidate will have a two-year degree or relevant experience, strong enrollment processing knowledge, and excellent communication skills.

Qualifications

• Two-year degree or relevant work experience involving extensive computer use and problem-solving skills.
• Strong knowledge of Enrollment processing is required; prior experience with electronic enrollment files is preferred.
• Strong interpersonal, written and oral communication skills and the ability to interact positively with technical team members, business users and external stakeholders.
• Must be attentive to detail and organized with the ability to multi-task and prioritize effectively in a fast paced and deadline driven environment.
• High level of proficiency with Microsoft Office (Outlook, Word, Excel) applications required.
• Experience with business application tools such as Business Objects, Footprints, and/or Salesforce is preferred.

Responsibilities

• Serve as the primary Enrollment contact for electronic enrollment file implementation and ongoing processing.
• Coordinate implementation of new/existing groups to electronic enrollment processing and manage task credentialing, file layouts, test files and results.
• Process eligibility files and review output reports; update accumulators as needed for new groups.
• Review internal and external error reports and provide errors to group contacts; analyze and fix issues.
• Initiate conference calls with technical support, group programmers and contacts to discuss setup, testing and ongoing transmission of enrollment.
• Identify and report file layout or processing issues; test enhancements and drive issue resolution with teams.

Skills

Enrollment processing

Analytical skills

Communication skills

Problem solving

Attention to detail

Education

Associate degree or relevant experience

Tools

Business Objects

Footprints

Salesforce

Job description

Electronic Enrollment Analyst - We offer a companywide bonus program, tuition reimbursement, volunteer time off, an on-site fitness center and the flexibility of a hybrid work schedule as described in our Workplace Flexibility policy.We are the largest dental insurance company and continue to grow. Based in Naperville, IL Delta Dental of Illinois has over 50 years of oral health experience and is dedicated to clients and employees alike.Our company culture is inclusive, innovative and focused on achieving our goals. We believe in improving oral health through our dental benefit programs and through our Foundation, which develops and supports projects and organizations that improve access to oral healthcare and oral health education.We’re looking for an Electronic Enrollment Analyst who can:Primary Enrollment contact for electronic enrollment file implementation and on-going processing as well as acting liaison between enterprise technical support and group programmers.Manage implementation of new and existing groups to electronic enrollment processing and coordinate completion of tasks including credentialing, review file layouts, test files and providing results to designated group contacts.Process eligibility files and review output reports.Process accumulator updates/files as needed for newly implemented groups.Review internal and external error reports from all posted files and provide external errors to designated group contacts. Analyze internal errors and perform necessary updates.Initiate conference calls with technical support, group programmers and group contacts to discuss initial setup, testing, implementation and on-going transmission of electronic enrollment.Identify, analyze and report file layout and/or processing issues and work with technical support and designated group contacts to test and implement enhancements and issue resolution.The ideal candidate will have:Two-year degree or relevant work experience in a similar position involving extensive computer use and problem-solving skills.Strong knowledge of Enrollment processing is required; prior experience with electronic enrollment files is preferred.Strong interpersonal, written and oral communication skills and the ability to interact positively with technical team members, business users and external stakeholders.Must be attentive to detail and organized with the ability to multi-task and prioritize effectively in a fast paced and deadline driven environment.Position requires excellent analytical skills and problem-solving capabilities.High level of proficiency with Microsoft Office (Outlook, Word, Excel) applications required.Experience with business application tools such as Business Objects, Footprints, and/or Salesforce is preferred.Why Should You Apply?Free dental for employees and their dependentsCompetitive benefits: free vision, life, STD/LTD for employees/medical options for many budgets/401k and company matchGenerous PTO program; 11 paid holidays per calendar yearGreat people and cultureHealthy work/life balanceConveniently located off of I-88Hiring pay range is $21-24 per hourDelta Dental of Illinois is an equal opportunity employer.