Electronic Classroom Tech Support Specialist (Onsite)

Socket.dev; Oak Harbor (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Client Solution Architects seeks an Electronic Classroom Technical Support Specialist to support an onsite program in Oak Harbor, WA. You will ensure training infrastructure is functional, manage AD accounts, and assist customers in overcoming challenges on a mission-critical network.

This role requires a Secret clearance, a HS diploma, and at least 3 years of relevant experience, with strong system and network administration skills and experience with security and compliance.

Qualifications

• 3 years of relevant experience in technical support or network administration.
• Clearance: Interim or active Secret clearance.
• HS Diploma or equivalent required.
• Security+ or equivalent certification preferred.
• Experience with monitoring, backups, and asset management.

Responsibilities

• Ensure student training infrastructure is functional and available.
• Configure and manage Active Directory accounts.
• Assist customers by monitoring performance and resolving issues.
• Identify improvement opportunities in mission-critical networks.
• Communicate metrics and insights to stakeholders.
• Manage users and computers in an enterprise network.

Skills

Connectivity

Interoperability

Operational readiness

Security compliance

System administration

Network administration

Asset management

Onsite support

Education

HS Diploma or equivalent

Bachelor's degree

Security+ certification

Tools

Active Directory

Job description

Client Solution Architects seeks an Electronic Classroom Technical Support Specialist to support an onsite program in Oak Harbor, WA. You will ensure training infrastructure is functional, manage AD accounts, and assist customers in overcoming challenges on a mission-critical network.

This role requires a Secret clearance, a HS diploma, and at least 3 years of relevant experience, with strong system and network administration skills and experience with security and compliance.