Floating Teller

First Northern Bank; Davis (WV); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Generous time off

Bonus program

Profit-sharing

Discounted stock purchase program

Growth and development opportunities

Job summary

First Northern Bank is seeking a Floating Teller to join our branch team. As a Teller, you will deliver high-quality service by assessing customer needs and guiding them to the right solutions, with a commitment to People First, Absolute Integrity, and a Zest for Excellence.

You will handle deposits and withdrawals, process payments, support cash handling, and maintain accurate records while complying with banking regulations and bank policies.

Qualifications

• Strong attention to detail.
• Excellent verbal, written and interpersonal communication skills.
• Customer service orientation with the ability to manage difficult situations.
• Eagerness to learn and continuously improve.
• Professional and empathetic in all interactions.
• Team-oriented and collaborative.
• Adaptable to changing job requirements.

Responsibilities

• Provide superior service through courteous interactions.
• Refer customers to the appropriate department as needed.
• Process financial transactions including deposits, withdrawals, and payments.
• Support branch cash responsibilities such as balancing and reconciliation.
• Resolve complaints and escalate when needed to a supervisor.
• Process debit card requests, stop payments, and check holds.
• Assist with other account services (wires, fees, closes) as needed.
• Maintain operational integrity while mitigating risk.
• Comply with laws (CRA, OFAC, BSA/AML) and bank policies.

Skills

Attention to detail

Communication

Customer service

Initiative

Professionalism

Teamwork

Adaptability

Education

High School diploma/GED

Tools

Microsoft Office

Email systems

PC literacy

Job description

We’re looking for a Floating Teller to join our team! As a Teller, you’ll be responsible for delivering the highest quality of service to our customers by assessing their needs. You’ll have the chance to put People First, show Absolute Integrity, all with a Zest for Excellence!

Responsibilities Include

• Offer superior service to our customers through prompt, efficient, courteous, and professional interactions
• Refer customers to appropriate person or department as needed
• Responsible for accurately processing financial transactions, including but not limited to deposits, withdrawals, and payments etc.
• Support branch cash responsibilities such as balancing, shipment, and reconciliation
• Resolve customer complaints and concerns. Properly escalates concerns to supervisor
• Process debit card requests, complete stop payments and check holds for new and existing customers
• Perform other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customer’s overdraft option request and document information on our core system
• Maintain operational integrity while mitigating risk for the Bank and customers, per the standards of the Bank
• Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and First Northern Bank’s policies and procedures

What You’ll Need To Be Successful

• Accuracy and Thoroughness – strong attention to detail
• Communication – excellent verbal, written and interpersonal communication skills
• Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs
• Initiative – eagerness to learn and a drive for continuous improvement
• Professionalism – ability to be professional and empathetic in all interactions
• Teamwork – maintain a positive working relationship with your team members
• Adaptability – willing and able to be flexible and adapt to changing job requirements

Qualifications

• High School diploma/GED
• Minimum 6 months of prior experience in financial services, retail/customer service or cash handling environment
• Proficient in all Microsoft Office suite of products
• Technically savvy with PCs and email systems

Why You Should Apply

• Generous time off programs
• Bonus program
• Profit-sharing
• Discounted stock purchase programExcellent growth and development opportunities
• And much more!

Pay Range (Hourly): $18.00-$20.00/hour

The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.