Electronic Banking Coordinator

Entertimeonline; Toledo (OH); On-site; USD 41,000 - 66,000; Full time

Job summary

Signature Bank, N.A. is seeking an Electronic Banking Coordinator to handle a range of electronic banking activities and provide outstanding client service. The role requires performing complex clerical duties and monitoring transactions to ensure accuracy and compliance.

The candidate will support online banking, ACH origination, eStatements, E-Deposit products, mobile help desk, and faster payments while coordinating with cross-functional teams and maintaining high standards of confidentiality.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of relevant work experience in operations or retail banking.
• Associates or higher degree in business; equivalent work experience considered.
• Three or more years of relevant work experience in operations or retail banking.
• One or more years of Faster Payment experience (Real Time Payments, FedNow, Zelle).

Responsibilities

• Provides assistance and guidance to clients regarding Electronic Banking product, policies and procedures, including online banking access, bill pay support, and telephone, chat or email requests.
• Manage Online ACH Origination, including setup and training for clients, cross-functional collaboration with loan department and controls for exposure limits, monitoring ACH activity for potential fraud.
• Perform Positive Pay/Account Reconciliation Services for clients, including setup, testing, and training as well as monitoring and reviewing daily exception items.
• Provide regular support to eStatement clients and reviewing enrollments and daily reports.
• Manage our E-Deposit product for clients, including setup and training, review of daily transaction reports and account analysis of monthly fees.
• Provide Mobile Application help desk support, setup and review for clients. Review of daily mobile deposits and end of month reporting.
• Manage faster payment system(s), including setup, testing, training as well as monitoring activity and transactions for potential fraud.

Education

High School Diploma

Associates or higher degree in business

Job description

• Job Category Retail Banking, Operations
• Industry Banking , Operations, Financial
• Employee Type Salary Non Exempt FT
• Required Degree High school
• Manage Others No

Description

Summary/Objective

Responsible for performing a variety of complex clerical duties related to electronic banking activities.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.Provides assistance and guidance to clients regarding Electronic Banking product, policies and procedures, including online banking access, bill pay support, and telephone, chat or email requests.

2.Manage Online ACH Origination, including setup and training for clients, working cross-functionally with the loan department and coordinating controls for exposure limits, while also monitoring ACH activity and transactions for potential fraud.

3.Perform Positive Pay/Account Reconciliation Services for clients, including setup, testing, and training as well as monitoring and reviewing daily exception items.

4.Provide regular support to eStatement clients and reviewing enrollments and daily reports.

5.Manage our E-Deposit product for clients, including setup and training, review of daily transaction reports/returned checks and account analysis of monthly fees.

6.Provide Mobile Application help desk support, setup and review for clients. Review of daily mobile deposits and end of month reporting, including service fees, deposit and return volumes.

7.Manage faster payment system(s), including setup, testing, training as well as monitoring activity and transactions for potential fraud. Monitor regulatory changes and ensure adherence to standards for faster payment processing.

1.Gold Standard / Client Relations

2.Accountability / Dependability / Reliability

3.Integrity / Ethical Conduct

6.Accuracy / Thoroughness / Attention to Detail

7.Technical Aptitude

9.Organizational Skills / Time Management

10.Responsive and flexible to other duties as assigned on an intermittent or regular basis as needed.

Requirements

Supervisory Responsibility

This position has no direct supervisory responsibilities.

This job operates in a clerical, office setting. This position uses standard office equipment such as computers, phones, photocopiers, scanners, fax machines and filing cabinets on a daily basis.

Physical Demands

Most of this position’s responsibilities and duties are performed sitting or standing at a workstation. Some filing and storage duties are required by this position. The ability to lift files, open filing cabinets, bend or stand on a stool, as well as loading and carrying boxes is a necessary ability. This position may be required to lift up to 50 pounds. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work

This position is classified as non-exempt by the Fair Labor Standards Act (FLSA). Typical hours will be Monday – Friday 8:00 am – 5:00 pm. Additional hours may be required.

Required Education & Experience

1.High School Diploma or equivalent

2.One to three years of relevant work experience (specifically in operations or retail banking)

Preferred Education & Experience

1.Associates or higher degree in business. Equivalent work experience in lieu of degree will be considered.

2.Three or more years of relevant work experience (specifically in operations or retail banking).

3.One or more years of Faster Payment experience (Real Time Payments, FedNow, Zelle)

Additional Eligibility Qualifications

Pre-employment screening required including employment reference, criminal background check, credit check and possibly skills testing. This position is regularly exposed to sensitive information, trade secrets or proprietary information and the incumbent is required to keep any such information strictly confidential.

Bank Expectations of Employees

1.Adheres to Bank’s policies and procedures, including knowledge and comprehension of Bank Secrecy Act.

2.Acts as a role model both within and outside the Bank.

3.Exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

4.Maintains a positive and respectful approach both verbally and in writing with superiors, colleagues, and individuals inside and outside of the Bank.

5.Performs duties as workload necessitates in a timely, accurate and thorough manner and is conscientious about assignments meeting department productivity standards.

6.Communicates regularly with supervisor about department issues.

7.Demonstrates flexible and efficient time management and ability to prioritize workload.

8.Consistently reports to work on time and prepared to perform duties of position.

9.Exhibits professional appearance in accordance with Signature Bank’s dress code standards.

The above job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required to successfully perform this position. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Signature Bank, N.A. is an Equal Employment Opportunity, Aff…

We consider applicants for all positions without regard to race, color, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, ancestry, religion, genetic information, physical or mental disability (where otherwise qualified), and military or veteran status, or other status protected by applicable law.

Summary

Signature Bank, N.A. is seeking a dedicated and detail-oriented Electronic Banking Coordinator to manage and support a wide range of electronic banking activities. This role requires performing complex clerical duties and delivering exceptional service to clients utilizing the bank’s electronic products and services. This role offers the opportunity to contribute significantly to the bank’s electronic banking operations, ensuring high-quality, gold standard service and fostering trust within the local community.