Electronic Banking Specialist I

Bemidji; Bemidji, Northern (MN, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Life insurance

Short-term disability

Employee stock ownership plan

Job summary

First National Bank Bemidji seeks an Electronic Banking Specialist I to assist customers with electronic banking inquiries by phone or in person, ensuring confidentiality and high satisfaction. The role may involve monitoring reports and filing for the department.

The position emphasizes assisting with new product testing, providing training support, and upholding bank policies in a standard office setting.

Qualifications

• Customer service experience is required.
• High school diploma or equivalent is required.
• Banking experience is preferred.

Responsibilities

• Assist customers over the telephone with electronic and deposit account inquiries.
• Know the electronic banking services offered and how they work, including benefits and capabilities.
• Pull, review and follow procedures for reports in the Electronic Banking Department.
• Support training of new hires as directed by the manager or Senior Specialist.
• Assist with testing, training and implementation of new products and services.
• Attend required staff meetings and follow security procedures.

Skills

Customer service orientation

Verbal and written communication

Proficient with technology

Analytical and problem-solving

Under pressure handling

Troubleshooting and resourcefulness

Education

High school diploma or equivalent

Job description

Electronic Banking Specialist I

Department: Electronic Banking

Reports to: Customer Relations Officer

Status: Full-Time, Non-Exempt

POSITION SUMMARY

This position serves both internal and external customers and every effort should be made to do so whenever the opportunity presents itself. This position does not involve direct day to day supervision of employees. Confidentiality of customer information cannot be overstated. It is expected that all customer information be kept in the strictest confidence. We must do whatever it takes to ensure that our relationships with the public are not jeopardized. The primary purpose of this position is to assist customers with questions related to Electronic Banking via the telephone or in-person. This role may help monitor reports and will also do filing for the department. This position involves ensuring high levels of customer satisfaction by optimizing the department’s performance.

SKILLS & ABILITIES

• High level of customer service orientation
• Strong verbal and written communication skills
• Proficient with technology
• Strong analytical and problem-solving abilities
• Ability to work under pressure with multiple interruptions
• Ability to troubleshoot issues and errors, and exercise resourcefulness

DUTIES & RESPONSIBILITIES

• Assist customers over the telephone with electronic and deposit account related inquiries
• Have knowledge of the various electronic banking services offered, including how each works, and their capabilities and benefits
• Pull, review and follow procedures for various reports in the Electronic Banking Department
• Promote the bank’s culture, and goals and objectives set forth by FNBB management
• Assist with training new hires per the direction of the direct manager and/or Electronic Banking Specialist III
• Assist with testing, training and implementation of new products and services
• Ensure backups for the position are properly and thoroughly trained
• Attend required staff meetings
• Follow security procedures
• Support a diverse and inclusive culture
• Abide by all policies, procedures, and expectations set forth in the Employee Manual or requested by management

JOB REQUIREMENTS

• Education: High school diploma or equivalent required
• Experience: Customer service experience required, prior banking experience preferred

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Manual dexterity for repetitive use of computers, calculators, and telephones
• Sit for extended periods of time
• Primary work environment for this position is that of a typical office setting

HOURS

• 8:00am- 5:00pm, or 9:00am-6:00pm, Monday through Friday; occasional Saturday rotation 8:00am – 12:00pm
• This position is not eligible for hybrid work
• It is expected that work be completed, therefore additional hours may be required in order to accomplish certain tasks
• Time cards are required and any time over 40 hours will be paid at the rate of time-and-one-half

COMPENSATION RANGE

The compensation range for this position is: $19.00 – $21.00. This range reflects the base compensation for this position. Please note that the specific compensation for this role will be determined based on your experience, qualifications, and internal equity considerations.

BENEFITS

• Health and Dental Insurance (partially employer paid)
  • HSA (employer contributions)
• Vision Insurance
• Medical & Dependent Care FSA
• Employer paid Life and Long-term Disability Insurance
• Optional Life Insurance
• Short-term Disability
• AFLAC
• Employee Stock Ownership Plan (“ESOP”)
• Profit Sharing
• Paid Parental Leave
• Paid Time-Off (“PTO”)
• Paid Holidays
• Employee Assistance Program (“EAP”)
• Clothing Reimbursements
• Additional in-house products

COMMITTEE DESIGNATIONS

None at this time

First National Bank Bemidji is an Equal Employment Opportunity (“EEO”) and Aff…

It is the policy of First National Bank Bemidji to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, First National Bank Bemidji will provide reasonable accommodations for qualified individuals with disabilities.

First National Bank of Bemidji has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and First National Bank of Bemidji reserves the right to change this job description and/or assign tasks for the employee to perform, as First National Bank of Bemidji may deem appropriate.

Additional Postings available from First National Bank Bemidji