Electromechanical Service Technician

Custom Pak Solutions, LLC; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Custom Pak Solutions, LLC is seeking a field service technician to install and maintain packaging equipment for customers in the tri-state area. You will commission semi-automatic and automatic systems, troubleshoot electromechanical issues, and support shipments.

The role requires travel, strong problem-solving skills, and the ability to work with multiple departments to deliver reliable automation solutions. A valid driver’s license and a team-oriented mindset are essential.

Qualifications

• Two-three years’ experience with electromechanical machinery or similar equipment.
• Experience installing and troubleshooting packaging equipment in customer environments.
• Ability to follow complex written and verbal instructions with limited supervision.
• Strong organizational and time management skills.

Responsibilities

• Install automatic and semi-automatic packaging equipment at customer sites.
• Troubleshoot and repair machines (pneumatics, electrical, mechanical) in-house and at customers.
• Assist with equipment preparation prior to shipment and delivery.
• Submit service reports weekly and document mileage and expenses.
• Travel primarily in the Tri-state area with occasional out-of-state trips.

Skills

Electromechanical troubleshooting

Installation and commissioning

Team collaboration

Documentation

Tools

Microsoft 365

Multiple software systems

Job description

Job Description

Duties and Responsibilities

• Installing automatic and semi-automatic packaging equipment (including pallet wrappers, shrink and bundling equipment, printers and label applicators)
• Troubleshooting/repairing automatic and semi-automatic machines in house and in customer facilities (pneumatics, electrical and mechanical trouble shooting)
• Assist with equipment preparation prior to shipment and delivery
• Complete and submit service reports at the end of each week as well as other documentation such as mileage and credit card receipts
• Complete ongoing training as necessary relevant to duties and equipment
• Travel as required, mostly in the Tri-state area. Occasional travel out of state.
• Maintain Company Vehicle and other company property such as tools as per policy
• Other duties as assigned.

Job Qualifications

• Two-three years’ experience with electromechanical machinery. We will provide training specific to the machinery we sell and maintain.
• Previous experience with both the mechanical and electrical side of installation and troubleshooting
• Experience in manufacturing or distribution industry preferred.
• Experience using Microsoft 365 and multiple software systems
• Desire to work in a fast-paced customer focused environment.
• Ability to work with other departments and trades in a "team environment"
• Capacity to follow complex written and verbal instruction with limited supervision
• Good organizational, time management and prioritization skills.
• Strong verbal and written communications skills.
• Strong attention to detail and ability to problem solve on a case-by-case basis under pressure
• Strong work ethic and positive team attitude.
• Valid Driver’s License

Salary

• To be determined based on qualification and experience

Company Description

Custom Pak Solutions is a full-service system integrator and packaging equipment manufacturer. We fabricate, program, deliver and install turn-key industrial automation solutions to customers large and small. Our mission is to help businesses take advantage of modern technology while receiving the same dependability, reliability and quality of service that is often available to much larger organizations.

Through our exclusivity agreements with a portfolio of high-end European equipment manufacturers we are poised to grow the business fivefold in the next five years. We are seeking a motivated self-starter to help us fulfil our Company’s full growth potential. We need a highly motivated self-starter to help us achieve the growth that is at our fingertips. This position offers unlimited opportunities for the right candidate.