Electromechanical Laundry Service Specialist

Torrey Holistics; Hanceville (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Alliance Laundry Systems Distribution is seeking a Service Technician to diagnose and repair commercial washers, dryers, ironers, and related systems on-site in the Northern Birmingham, AL area. You will install parts, calibrate equipment, and document outcomes while building trust with customers.

You will travel within the territory, coordinate with the service team, and support installations, with strong focus on safety, accuracy, and clear communication under pressure.

Qualifications

• High school diploma or equivalent.
• 2+ years of mechanical repair experience; commercial laundry experience preferred but not required (or equivalent education/training).
• Working knowledge of electrical testing instruments and diagnostic tools.
• Experience using phone/email ticketing systems for customer support (preferred).
• Proficiency with MS Outlook, Word, and Excel (preferred).
• Ability to read and interpret schematics and drawings; strong troubleshooting skills.

Responsibilities

• Diagnose and repair commercial washers, dryers, ironers and related systems.
• Install replacement parts and perform calibrations to meet manufacturer specs.
• Close service tickets with detailed labor, parts, materials and outcomes.
• Capture travel details, including mileage and fuel purchases.
• Explain issues and solutions clearly to customers on-site.
• Coordinate with service manager, parts team and vendors to keep jobs moving.
• Uphold care and maintenance standards for tools, test gear and service vehicle.
• Support installation teams with equipment installations and deliveries as scheduled.
• Travel within the Northern Birmingham, AL territory with substantial travel and occasional overnight stays.

Skills

Mechanical repair

Electrical troubleshooting

Schematics reading

Communication with customers

MS Outlook/Excel

Diagnostics tools

Education

High school diploma

Tools

N/A

Job description

Why this role mattersKeep essential laundry operations running for hospitals, fitness centers, motels, and more. As a Service Technician with Alliance Laundry Systems Distribution, you’ll be the on‑site expert who restores equipment, earns customer trust, and strengthens long‑term partnerships across the Northern Birmingham, AL territory.Your impactOwn the diagnosis and repair of commercial washers, dryers, ironers, and related systems (OPL and Vended)Install replacement parts and perform calibrations/adjustments to meet manufacturer specsClose service tickets with precise documentation of labor, parts, materials, and outcomesCapture travel details accurately, including mileage and fuel purchasesBe the face of service—explain issues and solutions clearly to customersCoordinate with the service manager, parts team, and vendors to keep jobs movingUphold care and maintenance standards for company‑supplied tools, test gear, and service vehicleSupport installation teams with equipment installations and deliveries as scheduledPitch in on additional tasks that enhance department efficiencyTravel and territorySubstantial travel within the assigned service territory (Northern Birmingham, AL)Occasional overnight travel for special projectsQualificationsHigh school diploma or equivalent2+ years of mechanical repair experience; commercial laundry experience preferred but not required (or equivalent education/training/experience)Working knowledge of electrical testing instruments and diagnostic/programming toolsExperience using phone/email ticketing systems for customer support (preferred)Proficiency with MS Outlook, Word, and Excel (preferred)Core capabilitiesMechanical and electrical troubleshooting skills; able to read and interpret schematics and drawingsExcellent organization and attention to detail; can self‑prioritize multiple assignments and deadlinesProfessional, clear written and verbal communication with customers and internal stakeholdersComfort operating amid ambiguity and change; resilient and calm under pressureProactive, self‑directed work style with strong follow‑throughPhysical demands and conditionsRegular sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and fine motor workFrequently lift, carry, push, and pull up to 50 lbs.; assistive devices provided for heavier itemsFrequent talking/hearing; extensive hand use for tools and controls; computer‑based work with periods of sitting; requires close vision and focus adjustmentValid driver’s license and clean MVR required; a company vehicle may be providedHow we show upOur culture is built on DRIVE:Dedicated – We honor commitmentsRespectful – We act with integrity and value diverse viewpointsInnovative – We constantly pursue better ways of workingVersatile – We adapt quickly to changing circumstancesEngaged – We think like owners and align to market needs