Electrical Utility Applications Engineer

Border States Industries, Inc.; Lacey (WA); On-site; USD 81,000 - 115,000; Full time

Job summary

Border States Industries, Inc. is seeking a Technical Application Engineer - Electrical Utility to support day-to-day operations of Sales Engineers and Account Managers in promoting sales, securing orders, and delivering quality service.

The role concentrates on technical product application and pre-sales activities, with locations in Lacey, WA or Yakima, WA, or Hubbard, OR. Ideal candidates have a 4-year technical or engineering degree, strong knowledge of utility distribution and transmission

Qualifications

• 4-year technical or engineering degree or equivalent experience required.
• Knowledge and technical competence in understanding of utility distribution and transmission systems preferred.
• Strong working knowledge of Microsoft Windows, Microsoft Office (Excel, Word, Access and PowerPoint), Internet, Email and SAP software preferred.
• Experience with Eaton utility products or similar electrical utility products preferred.

Responsibilities

• Provides technical, specific, or specialized product support for branches and customers.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Contributes to planning and sale of Border States’ products and services and supports the promotion of Border States’ agency and distribution lines.
• Contributes to in-depth, technically difficult conversations with consultants, customers, and employees related to product technology and/or specifications.
• Provides customers with timely follow-up on quotations, technical inquiries, and other requests.
• Provides continuous contact and interaction with customer’s engineering staff and consultants.
• Leads customer and Border States employee training on new and existing product lines and applications in the specified product areas.
• Maintains an in-depth understanding of the assigned area.
• Works with a broad range of products and services.
• Resolves complex issues related to product technology and assists the sales engineer and customer as needed.
• Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
• Provides field trouble shooting assistance, training, and information/documentation support.
• Conducts product application assessments including TCCM savings, elimination of duplicate items/material consolidation, alternative to materials, equipment, methods and practices, and regional, industry, and national standards for material, equipment, and apparatus.
• Performs product updates and new product launches of branches and customers as required.

Skills

Customer service

Communication

Planning

Attention to detail

Education

4-year technical or engineering degree

Tools

SAP

Microsoft Office

Windows

Job description

Border States Industries, Inc. is seeking a Technical Application Engineer - Electrical Utility to support day-to-day operations of Sales Engineers and Account Managers in promoting sales, securing orders, and delivering quality service.

The role concentrates on technical product application and pre-sales activities, with locations in Lacey, WA or Yakima, WA, or Hubbard, OR. Ideal candidates have a 4-year technical or engineering degree, strong knowledge of utility distribution and transmission