Electrical Technical Support Specialist

SJE; Detroit Lakes (MN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health, life, disability insurance

Dental and vision insurance

Job summary

SJE is hiring a Technical Support Specialist for the Detroit Lakes, MN location. You will assist customers with technical questions about electrical control panels, process orders, and create BOMs and schematics.

You will also maintain case records and generate reports as needed to support service for our Controls and Level-Sensing Technology products. The role requires strong communication and troubleshooting skills, familiarity with AutoCAD Electrical is a plus, and the ability to work both

Qualifications

• A high school diploma or GED is required.
• A 2-year degree in Electronics or Electrical Technology or equivalent degree and 1-2 years of experience are preferred.
• Experience building control panels or electrical components.
• Familiarity with AutoCAD Electrical is preferred.

Responsibilities

• Assist customers via phone or email with technical questions about electrical control panels.
• Process orders and create Bill of Materials and electrical schematics.
• Maintain customer contact and case records using incident tracking software and generate reports.

Skills

Communication

Troubleshooting

Product knowledge

Computer skills

AutoCAD Electrical

Panel assembly

Education

High School Diploma or GED

2-year degree in Electronics or Electrical Technology

Tools

AutoCAD Electrical

Job description

Description

We are Proud to be SJE!

At SJE, we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for a Technical Support Specialist to support our SJE Rhombus brand. This role will work out of our Detroit Lakes, MN location.

Detroit Lakes is the home office for SJE and is the leading manufacturer of our liquid level control products, including pump control panels, alarm systems, float switches, and level monitoring solutions. Our SJE Rhombus brand is a leading provider of liquid level control products and pump control solutions for the water, wastewater, and sewage industries across residential, commercial, municipal, industrial, and agricultural sectors. Check us out at SJErhombus.com or SJEinc.com !

The job:

As our Technical Support Specialist, your primary role will be to assist customers via phone or email with their technical questions about our electrical control panels. You will also accurately process orders along with creating Bill of Materials and electrical schematics. You will maintain customer contact and case records using incident tracking software and generating reports as requested. You will serve as a service contact for our Controls and Level‑Sensing Technology products.

The skills, education, and experience you need:

To succeed in this role, you must have:

• Exceptional communication and troubleshooting skills
• Knowledge of product offers
• A technical mindset and a keen eye for detail
• Comfortability with computers and software to perform job tasks
• Familiarity with AutoCAD Electrical (not necessary but preferred)
• Experience building control panels or electrical components
• The willingness to be part of a team but also be able to work independently

A high school diploma or GED is required. A 2-year degree in Electronics or Electrical Technology or equivalent degree and 1-2 years of experience are preferred.

When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.

• What are the hours?Day Shift, Monday – Friday.
• What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
• What is the starting wage? The starting wage for this position is $21.00 - $24.00 per hour depending on experience.
• What benefits do you offer?We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options.Check out ourfull benefits package !
• What is my commute?Plug this address into Google Maps: 22650 Co Hwy 6, Detroit Lakes, MN 56501.

We will answer more of your questions during the first interview. Expect to hear about the next steps if you meet the job requirements.

Why Work With Us
At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you’re not just working—you’re building a legacy!

SJE is an Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.