Electrical Support Technician

LJ Inc.; Swartz Creek (MI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

100% company paid health insurance for employee and dependents

401k with 3% company match

Overtime after 8 hours

PTO and vacation time

PTO and vacation time

And much more!

Job summary

A technology firm is seeking an Electrical Support Technician to provide remote controls hardware and software support to customers. This full-time, on-site role involves troubleshooting electrical control systems and collaborating with onsite technicians. The ideal candidate will have experience in PLC/HMI programming, electrical maintenance, and exceptional customer service skills. Benefits include competitive pay, paid health insurance for employees and dependents, a 401k match, and PTO.

Qualifications

• Professional, proactive, and positive attitude.
• Ability to read electrical prints.
• Experience with Ethernet/IP and general networking.
• Competence in industrial machinery controls design.
• PLC/HMI programming experience with Rockwell.
• Experience with Ethernet/IP and general networking.
• 1 year of controls or electrical experience and 1 year of PLC programming.

Responsibilities

• Remotely troubleshoot customer electrical control systems.
• Support onsite technicians through remote access.
• Learn new control designs with the development team.
• Test and support new designs in cabinet testing prior to installation.
• Follow processes and controls for software revision and programming styles.
• Manage code incidents with minimal impact to production.

Skills

Electrical maintenance skills

PLC/HMI programming

Customer service orientation

Functional troubleshooting skills

Networking knowledge

Rockwell Studio 5000

Remote troubleshooting

Education

1 year of controls or electrical experience

1 year of PLC programming experience

Tools

Rockwell Automation

AutoCAD

VMWare Workstation

FactoryTalk View ME

FactoryTalk View SE

AutoCAD

VMWare Workstation

Job description

Job Summary:

The Electrical Support Technician will be responsible to work within a project team to provide controls hardware and software support to customers through mainly remote access from LJ Headquarters. This technician will be part of a team of controls engineers having the primary goal of maintaining customer satisfaction. LJ is a growing company with many opportunities for expanding personal knowledge and position in the company. Multiple positions exist at different experience levels. Pay is based on experience level. This is a full-time, on-site position.

Essential Job Functions:

• Remotely troubleshoot running customer electrical control systems through remote access and related controls software such as Rockwell Automation Studio 5000.
• Support onsite technicians in their ability to troubleshoot customer systems through remote access.
• Work with a development team to learn new control designs prior to being installed in the field.
• Provide support for new designs in testing new cabinets prior to installation.
• Follow company processes and controls work level instructions for maintaining good software revision control and programming styles.
• Controlled code incident management with minimal impact to customer's production.

Qualifications:

• To perform this job successfully, an individual must be professional, proactive, and positive. Having a passion for exceptional customer service and support is a must. Being sensitive to the unpredictable demands and uncertainties associated with customer service is a requisite to delivering superior results and exceeding the expectations of very demanding customers.
• Ability to read electrical prints on paper or in AutoCAD.
• Functional electrical maintenance and troubleshooting skills.
• Competence in industrial machinery controls design.
• PLC/HMI programming experience with an emphasis on Rockwell Automation.
• Experience with different fieldbus architectures with an emphasis on Ethernet/IP and general networking knowledge.
• 1 year of controls, or electrical experience, and 1 year of plc programming experience

The following software experience is a plus:

• AssetCentre
• Studio 5000
• RSLogix 500
• RSLogix 5
• Factory Talk View ME
• Factory Talk View SE
• AutoCAD
• VMWare Workstation

Networking Experience:

• VPN
• VNC
• RSlinx or FactoryTalk Linx

What we offer:

• Competitive compensation
• 100% company paid health insurance for employee and dependents
• 100% company paid dental and vision for employee and dependents
• 401k with 3% company match
• Overtime after 8 hours
• PTO and vacation time
• And much more!