Electrical Support Engineer - Critical Power Systems

Trystar Inc; Faribault (MN); On-site; USD 125,000 - 140,000; Full time

Job summary

Trystar Inc. seeks an Electrical Support Engineer – Critical Power Systems in Faribault, MN. You’ll be the technical interface between customers, installers and internal teams to troubleshoot power electronics and provide real-time support.

The ideal candidate has a BS in Electrical Engineering with Power focus and 5–10+ years in power generation or critical power, plus knowledge of NEC/UL standards and CRM/ERP tools. This is a full-time onsite role with impact on high-availability systems.

Qualifications

• BS Electrical Engineering, specialty in Power Engineering.
• 5–10+ years in power generation or critical power engineering.
• Knowledge of NEC and UL standards (NFPA 110, NFPA 70, NFPA 99, UL 891, UL924, UL1008, UL1741).
• Ability to read electrical drawings, schematics, and project specifications.
• Strong communication and organizational skills; customer-focused.
• Familiarity with CRM/ERP and common business software.

Responsibilities

• Receive and triage support requests via phone, email, and web.
• Provide real-time support to installers and maintenance personnel.
• Manage support tickets using Salesforce Service Cloud.
• Collaborate with engineering and field service teams on product series.
• Assist with building and organizing the support library resources.
• Occasional travel or after-hours/weekend support.

Skills

Troubleshooting

Customer focus

Communication

Problem solving

Electrical diagrams

Education

BS Electrical Engineering (Power)

Tools

SalesForce Service Cloud

ERP

Excel

Word

Job description

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Electrical Support Engineer - Critical Power Systems

Full-Time Employee Professional Faribault, MN, US

30+ days ago Requisition ID: 2756

Salary Range: $125,000.00 To $140,000.00 Annually

Job Title: Electrical Support Engineer – Critical Power Systems

Job Description:

Trystar is at the forefront of advancing power solutions, charged and driven by a committed, dynamic team, tackling complex challenges, and creating innovative solutions. We’re looking for motivated, driven, and talented individuals eager to be part of the future of power. Safety and integrity aren’t just buzzwords, they are the north star guiding us as we aspire to wow our customers every day. We’ve created power solutions that are not only durable and unique but are also the result of exciting teamwork from every corner of our organization.

Individually and collectively, every team member at Trystar plays for each other and strives to deliver unmatched value and 100% accuracy to our customers every single day. Our cutting-edge headquarters is in Faribault, MN, a facility that is partially solar and wind powered by our own microgrid! Together, we are Trystar, where we power the future and nurture innovation for a brighter tomorrow.

Trystar’s team members are our most important asset, and we are in search of aElectrical Support Engineer, based at our Faribault, MN office.

As Electrical Support Engineer – Critical Power Systems, you will primarily serve as a technical support interface between external customers and Trystar, including installers, engineers, integrators, owners, and maintenance electricians. This role also supports internal customers such as the Sales, Customer Experience, Engineering, Operations, and Quality. In this role you will routinely utilize troubleshooting skills, a working knowledge of electrical principles, power electronics circuits, software, and networking. This role will closely collaborate with other technical support team members, across Trystar sites, and with the field service team. This is a fantastic opportunity for a talented and motivated individual who is eager to solve problems, share their knowledge with others and take the next step in their career.

We are looking for people who believe in our guiding principles and values of:

• Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
• Integrity – We’re honest, transparent, and committed to doing what’s right.
• Customer focus – We have relentless focus on our customers and their success.
• Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
• Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
• Champion change – We know adaptation and improvement are requirements to survive and to thrive.
• Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.

In this role you will get to:

• Receive support requests via phone, email, and website
• Provide real-time support for installers, contractors, maintenance personnel
• Manage support tickets utilizing SalesForce Service Cloud case management systems
• Become familiar with a broad array of product types across Trystar’s expanding portfolio
• Regularly collaborate with Subject Matter Experts and Engineering for each product series
• Assess, build, compile, and organize support library resources
• Coordinate with, provide regular direction, and remote support to field service technicians and engineers – both direct and 3 rd party resources – in preparation for and while at the job site.
• Occasional travel or after hours/weekend support required

Qualifications:

• BS Electrical Engineering, specialty in Power Engineering
• Experience 5–10+ years in power generation/critical power engineering or support for applications involving generators, renewable energy integration, power inverters and battery energy storage systems
• Strong working knowledge of NEC, and UL standards for: NFPA 110 (EPSS), NFPA 70/NEC, NFPA 99, NFPA101, UL 891, UL924, UL1008, UL 1558, UL1741
• Ability to read and interpret electrical drawings, schematics, wiring diagrams, project specifications, equipment specifications and manuals
• Strong communication and organizational skills; ability to communicate with a broad range of customer types and backgrounds
• Relentless customer focus and drive to serve the customer
• Established skills in real-time troubleshooting and fault isolation methods and problem solving
• Familiarity with construction documents processes and construction sites and/or industrial processes and applications as it relates to power generation, backup, and distribution
• Experience working within CRM, ERP, Excel, Word and other common business software tools