Electrical Supervisor

Southern Housing; Croydon (UT); On-site; USD 48,000 - 64,000; Full time

Job summary

Southern Housing is seeking an experienced Electrical Supervisor to lead a team of electrical technicians delivering repairs, maintenance and compliance services across our homes and communities in Croydon and beyond.

You will report to the Operations Manager for Electrical Compliance, oversee workloads, mentor staff and ensure works are completed safely and to a high standard, while maintaining excellent resident service and regulatory compliance.

Qualifications

• Proven experience supervising electrical repairs, maintenance and compliance.
• Two years' experience as NICEIC Qualified Supervisor or equivalent.
• NVQ Level 3 Electrical Installation (or equivalent).
• AM2 certification where applicable.
• Inspection & Testing (2391 or 2395).
• 18th Edition Wiring Regulations (2382).
• Experience in housing maintenance environments and safety compliance.
• Strong knowledge of NICEIC requirements and health and safety rules.
• Experience mentoring technical teams to high performance.
• Ability to diagnose faults and deliver first-time fixes when possible.
• Excellent communication with residents, colleagues and contractors.
• Commitment to outstanding customer service and vulnerable residents' support.
• Willingness to work evenings/weekends and 24-hour emergency on-call rota.
• Driving licence with up to 6 points and at least two years driving experience.

Responsibilities

• Lead a team of electrical technicians to deliver repairs, maintenance and compliance services.
• Ensure work complies with NICEIC standards and current health and safety regulations.
• Support regulatory assessments and implementation of regulatory updates.
• Manage workloads, development and performance of the electrical team.
• Achieve first-time fix targets and resolve complex faults.
• Coordinate communication with residents, contractors and internal colleagues.

Skills

Electrical supervision

Team leadership

Electrical repairs & maintenance

Regulatory compliance

NICEIC knowledge

Communication skills

Driver's licence

Education

NVQ Level 3 Electrical Installation (or equivalent)

AM2 certification

18th Edition Wiring Regulations (2382)

Inspection & Testing (2391/2395)

Job description

We're looking for an experienced and motivated Electrical Supervisor to lead our team of electrical technicians and help deliver a high-quality, responsive repairs and maintenance service across our homes and communities.

As part of our Direct Services team, you'll play a vital role in ensuring our electrical works are delivered safely, efficiently and in full compliance with current regulations and NICEIC standards. Reporting to the Operations Manager for Electrical Compliance, you'll oversee a team of technicians, manage workloads, support technical development and ensure our residents receive an excellent service every time.

You'll lead by example, promoting a strong customer-focused culture and a 'right first time' approach, while ensuring repairs, maintenance, inspections and testing are completed to a consistently high standard. You'll also support compliance activity, including NICEIC assessments, certification requirements and the implementation of regulatory updates.

You will be based at Croydon, with occasional travel to support colleagues and teams in other regions where required.

You’re a qualified Electrician with a strong work ethic and a focus on delivering great service. You’re confident working independently, but equally comfortable supporting colleagues and working as part of a team.

About You

You're an experienced electrical professional with strong technical knowledge, leadership skills and a passion for delivering excellent customer service. You enjoy supporting and developing others, maintaining high standards and ensuring work is completed safely, efficiently and compliantly.

You will need:

• Proven experience supervising electrical repairs, maintenance and compliance activities within a housing, maintenance or similar environment
• At least two years' experience as a NICEIC Qualified Supervisor or equivalent supervisory experience
• Relevant electrical installation qualifications, including:
  • NVQ Level 3 Electrical Installation (or equivalent recognised qualification)
  • AM2 certification (where applicable)
• Inspection and Testing qualification (e.g. City & Guilds 2391 or 2395)
• 18th Edition Wiring Regulations qualification (City & Guilds 2382)
• Extensive experience carrying out electrical repairs, maintenance, inspections and testing
• Strong knowledge of NICEIC requirements, electrical regulations, health and safety legislation and compliance standards
• Experience managing, mentoring and developing technical teams to achieve high performance
• The ability to identify faults, resolve complex issues and deliver a first-time fix wherever possible
• Excellent communication and interpersonal skills, with the ability to build positive relationships with residents, colleagues and contractors
• A commitment to delivering outstanding customer service and supporting vulnerable residents with professionalism and sensitivity
• Strong organisational skills, with the ability to manage workloads, priorities, budgets and performance targets effectively
• A proactive, collaborative approach and commitment to fostering a positive team culture
• Willingness to work evenings and/or weekends with reasonable notice and participate in a 24-hour emergency call-out and escalation rota
• You must hold a full UK driving licence with no more than six points and with no serious motoring offences in the last 10 years (i.e., CD, DD, DG, DR, IN, MR, TT). You must also have a minimum of two years driving experience. We will undertake driving licence checks on the successful candidate as part of our standard pre-employment checks process.

About the team

You’ll be part of our Direct Services Reactive Repairs team, delivering essential repairs, maintenance and compliance services that help keep our residents safe and our homes well maintained.

Working closely with colleagues across Direct Services, you'll lead a dedicated team of electrical technicians, ensuring work is completed safely, efficiently and in line with regulatory requirements. Together, we provide a responsive, customer-focused service that prioritises resident satisfaction, compliance and value for money.

Our teams work closely together to provide a responsive, efficient and high-quality service, ensuring our homes remain safe, secure and comfortable. You’ll support your colleagues to meet targets, maintain compliance, and deliver excellent customer outcomes, with resident safety and satisfaction at the heart of everything we do.