Electrical Service Technician and Specialized Product – US

Industries Machinex INc.; High Point (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

IRA plan

Paid holidays

Vacation time

Job summary

Machinex is seeking an Electrical Service Technician to support North American customers from High Point, NC. The role involves maintenance and repair of sorting facility equipment, direct customer contact, and travel across North America to install, commission and service electrical/optical systems.

You will work with PLCs (Omron/Schneider/Allen-Bradley/Siemens) and contribute to preventive maintenance, troubleshooting, and service documentation in an ERP environment.

Qualifications

• Training in technical electrical (Professional, Technical College or engineering studies)
• 3-5 years of experience in automation and control
• Mechanical skills
• Technical drawing reading skills
• Be proactive, autonomous, customer service oriented and able to analyze problems and find solutions
• Availability for frequent travel to NA facilities (overseas possible)

Responsibilities

• Be the privileged contact of customers for all service aspects of sorting facilities.
• Represent, serve, and defend the customer’s interests within the company while respecting Machinex expectations.
• Perform maintenance and repair tasks at customer sites.
• Receive and respond to spare parts and service requests, complaints, and troubleshooting.
• Evaluate the work to be carried out, plan and perform service jobs.
• Install, commission and operate electrical/optical equipment.
• Repair PLCs and HMI interfaces across multiple brands (Omron, Schneider, Allen-Bradley, Siemens).
• Perform preventive maintenance and emergency repairs on customer systems.
• Document quotes, orders, RMAs and service reports in an ERP.

Skills

Electrical training

Automation & control

Mechanical skills

Technical drawing

Problem solving

Travel availability

Education

Technical education in electrical (CTE/engineering)

Tools

Omron PLC

Schneider PLC

Allen-Bradley PLC

Siemens PLC

Job description

Electrical Service Technician and Specialized Product – US

• Horaire : 40 to 45 h – Full time
• Lieu 716 Gallimore Dairy Road, Suite 103, High Point, NC

Do you wish to participate in large-scale projects within a dynamic company that is focused on high technologies and committed to the environment? Machinex has a position for you!

Choosing Machinex means choosing to be part of a big family that values personal development.

In brief

Software Epicor Software Office

Software Epicor Software Office Written languages EN | Advanced Spoken languages EN | Advanced

Advantages

• Insurance Plan
  • Health
  • Vision
  • Dental
  • Basic Life
  • Long/Short term Disability
• Simplified IRA
• Paid Holidays
• Vacation Time

About this position

Reporting to the Electrical/Optical department coordinator, the technician is responsible for Machinex customer support in North America. To do so, his main mandates will be to:

• Be the privileged contact of the customers for all aspects of service for sorting facilities.
• Represent, serve, and defend the customer’s interests within the company while respecting Machinex’s expectations.
• Perform maintenance and repair tasks at our customer’s site.

MAIN ROLES AND RESPONSIBILITIES

• Receive and respond appropriately to all spare parts and service requests, complaints, troubleshooting from the assigned customers. The candidate will take complete responsibility of the calls and ensure that the customer receives complete satisfaction;
• Evaluate the work to be carried out (parts requirements, tools, labor, etc.) according to the customer’s requests; plan and perform service jobs;
• Implement the installation, commissioning and operation of the electrical/optical equipment;
• Repair automated equipment (PLC) and operators interface (HMI) of different manufacturer (Omron, Schneider, Allen-Bradley and Siemens);
• Perform preventive maintenance, emergency repair and troubleshooting on our customers systems;
• Follow up on customer satisfaction;
• Produce documentation (quotes, orders, RMA, service reports, etc) in an ERP.

Required Profile

• Training in technical electrical (Professional, Technical College or engineering studies);
• 3-5 years of experience in the domain of automation and control;
• Have mechanical skills;
• Technical drawing reading skills;
• Be proactive, autonomous, customer service oriented and at ease in analyzing problems and finding solutions;
• Availability for frequent travel to our customer’s facility within North America (possibility Overseas).