Electrical Service Manager | Lead & Grow Technician Sales

Wrench Group; Nashville (TN); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Bonus eligibility

PTO

Health insurance

Dental insurance

Vision insurance

401K match 30%

Life Insurance

Short/Long-term Disability

Identity Theft protection

Job summary

Coolray Heating & Cooling in Nashville seeks an Electrical Service Manager to lead the electrical service team, drive sales, and ensure operational excellence. The role focuses on coaching technicians, improving ticket values, and maintaining high customer satisfaction in a fast-paced HVAC setting.

The ideal candidate will have deep electrical knowledge, strong leadership, and the ability to manage multiple tasks while coordinating with other departments to ensure seamless service delivery.

Qualifications

• Requires strong electrical knowledge and codes familiarity.
• Leadership in a service context, with focus on sales growth and customer satisfaction.
• Experience with cost estimates, RFIs, and reading blueprints.

Responsibilities

• Develop a culture of performance excellence within the Electrical department.
• Drive department sales through training and development of field technicians.
• Maintain operations through accurate reporting, inventory control, and safety awareness.
• Coach electricians to increase average ticket, closing rate and truck revenue.
• Provide ongoing product and sales training; promote lead generation.
• Monitor callbacks and warranties; address escalated customer concerns with 100% satisfaction.

Skills

Electrical systems knowledge

Local codes & standards

Leadership skills

Business development (private/public)

RFIs & cost estimates

Blueprint reading

Electrical design concepts

Sales-driven mindset

Task prioritization

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

Coolray Heating & Cooling in Nashville seeks an Electrical Service Manager to lead the electrical service team, drive sales, and ensure operational excellence. The role focuses on coaching technicians, improving ticket values, and maintaining high customer satisfaction in a fast-paced HVAC setting.

The ideal candidate will have deep electrical knowledge, strong leadership, and the ability to manage multiple tasks while coordinating with other departments to ensure seamless service delivery.