Electrical Service Manager

IANS; Mead (CO); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Health & life insurance

401(k) matching

Paid holidays

PTO

Flex time off

Roth IRA account

Wellness plan

Bonuses

Ongoing training

Job summary

Titus Electrical Services in Mead, CO is seeking a full-time Service Manager to support field technicians, coordinate office-to-field operations, and ensure work flows smoothly.

This role emphasizes customer care, scheduling, and leadership. We offer a competitive wage up to $120,000 plus bonuses, a robust benefits package (health & life insurance, 401(k) matching, paid holidays, PTO, flex time off, Roth IRA), ongoing training and opportunities for advancement.

Qualifications

• Experience in a service management role is preferred.
• Strong communication and customer care skills.
• Proven ability to prioritize administrative tasks and manage multiple duties.

Responsibilities

• Coordinate scheduling and dispatch for electrical technicians.
• Oversee daily duties of electrical technicians & trainees.
• Act as general manager in the manager's absence.
• Maintain accurate data and reports for the department.
• Ensure permits and paperwork are completed on time.

Skills

Technician training

Schedule coordination

Customer service

Communication

Leadership

Problem solving

Tools

Microsoft Word

Excel

Job description

Join the Titus Electrical Services team as a full-time Service Manager - at our Mead, CO office. We're seeking an empathetic individual to provide excellent customer care and manage electrical technicians. Have you been searching for a management job that allows you to enjoy weekends off? Would you like to join an established company that treats its employees like family? Yeah, you would! Keep reading because it gets even better...

What would you gain by joining our customer care team? How does a competitive wage of $75,000 - $120,000 plus bonuses a year sound? Maybe you'd also enjoy a great benefits package, including health & life insurance, frequent bonuses based on performance, paid holidays, PTO, flex time off, a wellness plan, 401(k) matching, and Roth IRA account. Our employees enjoy ongoing training with opportunities for advancement. Do we have your attention yet?

TITUS ELECTRICAL SERVICES: OUR ORIGIN STORY

With a reputation for dependable, trustworthy, and speedy service, we are known as your neighborhood electrician. Our family-owned company has over 50 years of combined experience as well as the knowledge, skills, and expertise to meet any electrical need. We are always upfront and we do the right thing even when no one is looking. Our commitment is to make sure that nobody in our community has to live in the dark, be zapped by a wire, or shocked by a charge.

SAVING THE DAY AS AN ELECTRICAL SERVICE MANAGER!

As an electrical service manager, you save the day by providing support for our field technicians. The position of electrical service manager is a very important one with Titus Electrical Services. The electrical service manager is the person who coordinates all of the activity between the office and the field to ensure that work flows smoothly and that all goals and expectations are met within the electrical department and your team. Anyone performing in this capacity must have exceptional communications skills that will allow for effective relationship building at all levels; have the business knowledge to make sound business decisions and could multi-task.

Whether you're helping someone set up a new van, navigate a customer issue, juggling the busy day, you treat each person like your favorite customer. Self-motivated and independent, you proactively resolve problems and seek to make every technician and customer a happy one!

Your data entry skills come in handy as you manage coordinating scheduling and dispatch duties in our office. Our crew relies on you to provide accurate, detailed information about their electrical job. You demonstrate patience and maintain a cheerful demeanor as you manage day-to-day field duties. As a true team player, you're open to constructive feedback and value opportunities for ongoing training. You're proud of the role you play on our team and find satisfaction in answering the call for help from any team player!

WHAT WE'RE LOOKING FOR IN AN ELECTRICAL SERVICE MANAGER

We're seeking someone with a positive attitude and a friendly personality who has the following qualifications:

• Interviewing, develop, train, hold accountable and retain technicians
• Create, coordinate and maintain schedule for technicians
• Communicate with technicians and dispatchers
• Communicate and monitor technician's goals
• Ensure that proper permits have been obtained on all jobs requiring permits
• Complete required and requested paperwork for the department by due dates given
• Oversee daily duties of Electrical technicians & trainees
• Seek additional educational opportunities to stay up to date on technical, product, code, customer service, and sales information within the electrical field
• Coordinate weekly meetings for Electrical department to cover technical, safety, product, code, customer service, and sales information
• Oversee all parts of training for Electrical technicians in sales, service and installation of Electrical equipment
• Perform evaluations for all electrical technicians
• Handel customer service issues pertaining to field operations
• Total field support for electrical technicians.
• Meeting and managing electrical department numbers
• Act as general manager in general manager's absence
• Follow and enforce company mission, vision, core values, policies, standards, and procedures within the department
• Excellent phone skills, Computer and data entry skills, including proficiency with Microsoft Word and Excel

Experience in a service management role is preferred. Are you punctual and dependable? Can you effectively prioritize multiple administrative tasks? Are you organized and attentive to detail? Do you have strong communication and customer care skills? Then you might be the perfect person for this office job!

YOUR SCHEDULE AS AN ELECTRICAL SERVICE MANAGER

This administrative customer care position works Monday - Friday, 7 am - 4:30 pm.