Electrical Service Coordinator

Bertke-Electric; Harrison (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Paid holidays

401(k) with company match

Medical, dental, and vision insurance

Company paid disability & life保险

Job summary

Bertke Electric Co., serving the Greater Cincinnati area since 1928, seeks a dependable administrative support specialist for the electrical service department. You will answer phones, communicate with customers and technicians, create and update work orders, and assist with scheduling and daily service needs.

The ideal candidate multitasks well, stays organized in a fast-paced environment, and communicates professionally by phone, email, and in person.

Qualifications

• Experience in office, customer service, dispatching, construction, electrical, or administrative roles preferred.
• Strong computer skills and ability to learn new software.
• Excellent organizational and time-management skills.
• Strong attention to detail.
• Clear communication by phone, email, and in person.
• Ability to multitask in a busy environment.

Responsibilities

• Answer incoming phone calls and direct to the appropriate person.
• Communicate professionally with customers, technicians, vendors, and management.
• Create new work orders and enter accurate job information into the system.
• Update work orders with notes, schedules, materials, labor, and status.
• Assist with scheduling technicians and coordinating service calls.
• Monitor work orders for completeness and timeliness.
• Assist the Service Manager with daily department needs and special projects.

Skills

Phone etiquette

Customer service

Dispatching experience

Organizational skills

Multitasking

Independent work

Job description

Bertke Electric Co., serving the Greater Cincinnati area since 1928, seeks a dependable administrative support specialist for the electrical service department. You will answer phones, communicate with customers and technicians, create and update work orders, and assist with scheduling and daily service needs.

The ideal candidate multitasks well, stays organized in a fast-paced environment, and communicates professionally by phone, email, and in person.